Employee Experience Coordinator

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera is seeking a dedicated Employee Experience Coordinator to join the HR team and play a critical role in maintaining a positive and productive work environment. This position will provide essential support to the People team, assisting with key HR administrative functions and ensuring seamless office operations. As the go-to person for all things office-related, this role will be responsible for making sure the office runs smoothly and consistently supports our in-office employees.

This position is based in our Santa Barbara HQ office and requires a presence on-site five days a week to ensure reliable support for our team and to foster a cohesive employee experience. The Employee Experience Coordinator will be pivotal in contributing to a culture where employees feel engaged, supported, and organized by staying on top of compliance-related tasks, facilitating the employee onboarding and offboarding programs, responding promptly to phone and mail inquiries, and creating a well-organized office environment. This role may regularly lift and carry objects, such as boxes or office supplies, weighing up to 25 pounds. Reasonable accommodations may be made for individuals to perform essential duties safely and effectively.

Responsibilities

• Provide administrative support for the People team, assisting with employee onboarding, offboarding, and HR verifications.
• Maintain a clean, safe, and welcoming office environment and oversee day-to-day operations, including mail, phone lines, and supply management.
• Coordinate in-office events and partner with Talent Acquisition for onsite interviews to enhance the employee experience.
• Serve as the main contact for office operations, offering proactive support to in-office employees.
• Support HR administrative tasks, including updates in the HR system and role changes.
• Contribute to employee experience initiatives, helping foster a positive and organized office culture.

Requirements

• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Excellent collaboration skills and a customer service mindset.
• Proven problem-solving abilities and resilience in a fast-paced environment.
• Strong planning and prioritization skills, with exceptional time management.
• Demonstrated operational excellence in handling day-to-day administrative and office support tasks.

Bonus

• Previous experience in an HR or office management role.
• Prior administrative experience supporting a People or HR team.

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, Seattle, Denver, Chicago, Boston, and Philadelphia (Wayne).

Artera HQ is in Santa Barbara, CA, with an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid, and you will be expected to work out of your designated office location regularly, following local office guidelines. While three days a week may be a general guideline, the specific requirement will be set regionally based on the needs of the local office and the role.

If you live in one of our other hubs, your role will be remote to start. As our team continues to grow in these cities, Artera will explore opening offices in these locations, but there is currently no timeline in place for that. Once that happens, in-office attendance will similarly follow regional expectations, with flexibility to align with the local office's norms and the specific job requirements.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.