EMEA SOC Manager

DESCRIPTION  

Proficio is one of the fastest growing Managed Detection and Response (MDR) providers (formerly MSSP) in America, providing 24×7 security analysis and monitoring services to mid to large-sized enterprises. Our growth is being fueled by the rapid rise in cloud-based services, the acceptance of the Software-as-a-Service (SaaS) model, and the increasing number of cyber security attacks on businesses, hospitals and government. We have developed proprietary security content and threat intelligence tools to identify and proactively defend against advanced attacks and insider threats.  

We are looking for top performers to join our exciting, fast growing company to help address the most challenging security issues in the industry. If you are a serious security professional looking to catch the next wave, we should talk. As the Proficio SOC Manager for BCN Operations you will be a key contributor in identifying areas of improvement to mature SOC operations and ensuring Security Analysts are operating effectively and efficiently. You will also lead our Security Analyst team in threat hunting, threat intelligence, incident response and helping our customers to identify security threats, thwart hackers, and prevent data breaches. In addition, you will act as a primary liaison for the SOC during engagements with internal teams such as Security Engineering and Project Management.  

Direct experience in a Security Operations Center (SOC) is required, and we are looking for people who can use their knowledge of security, analytical abilities, and strong communication skills to take on one of the most challenging roles in this exploding field. This is an opportunity to learn, contribute, and grow unlike few others in the IT industry today.  

Roles and Responsibilities  

• Act as primary point of support and escalations for security analyst staff  
• Ensure standard operating procedures are consistently being followed by all security analyst staff  
• Support tasks as it relates to event analysis and incident triage as needed  
• Identify gaps in processes and procedures and mature areas of improvement  
• Act as primary liaison to internal teams such as Project Management for security analyst support and requests  
• Ensure shift coverage is covered adequately to support the security analyst responsibilities  
• Contribute to the development and delivery of KPI metrics reporting to senior management   
• Oversee security monitoring, detection, and response to cyber threats
• Develop and refine SOC playbooks, workflows, and runbooks to enhance operational efficiency.
• Mentor and develop SOC analysts to improve their skills and career growth.
• Conduct performance evaluations, goal setting, and training programs for SOC staff.
• Foster a collaborative, high-performance security culture within the SOC team.
• Other duties as assigned  

• Undergraduate degree in a systems administration, networking, or technical field such as computer science or engineering desired  
• 5+ years of experience as a SOC Analyst including work at the Sr. Analyst level  
• Experience with Sentinel, Splunk, or other SIEM technology is required  
• 4+ years of practical experience with security technologies like SIEM, firewalls, IDS/IPS, and vulnerability management  
• Solid understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, and the OSI model  
• Experience determining attack vectors from multiple sources   
• Red Team / Blue Team activity developer highly desirable   
• Excellent communication skills  
• Ability to work in a dynamic and rapidly changing environment 
• Experience in managing and mentoring SOC analysts (junior to senior levels)
• Experience with threat intelligence platforms (TIPs) and threat hunting
• Experience working with EDR/XDR solutions (CrowdStrike, Microsoft Defender, SentinelOne, etc.)
• Experience with incident response coordination and stakeholder communication

• Opportunity to work in a progressive organization with structured training and roadmap for success

• Health benefits, lunches, gym reimbursement, and internet funding for our India staff!
• Experience in one of the hottest IT industries today

Proficio is an EOE employer.

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