EMEA Onboarding Specialist

Job Description
Join the team that supports our new employees in their Onboarding journey.
The EMEA Onboarding Team, part of Human Resources (HR), is responsible for maintaining a centre of excellence enabling a common, positive experience for new hires. The team delivers economies of scale and efficiencies across the Onboarding function, efficiently balancing requirements to handle peak hiring periods.
As an Specialist within Onboarding team, you will ensure consistent, standardised processes in line with compliance and risk management guidelines across Europe, Middle East, Africa (EMEA) region.
By helping all new employees feel they made the right choice by joining JP Morgan, you will enable the businesses to focus on the core recruiting activity of finding and hiring talent.
Job responsibilities

• Manage end-to-end onboarding experience for new hires and ensuring transactions are completed in a timely manner with high level of accuracy and positive candidate experience
• Perform and provide root cause analysis on any escalations and effectively collaborating with Recruiting Teams, Global Security, local HR and other key stakeholders to ensure resolution to issues
• Manage new hire progress by ensuring Recruiters and Hiring Managers are made aware of any issues, including impact to start date
• Maintain a deep familiarity with HR policies and standards and apply risk and control mindset when onboarding employees
• Identify opportunities to improve processes and provide solutions to ensure a better hiring process
• Perform audits checks through strong understanding of JP Morgan and vendor applications and reports
• Contribute to key initiatives and projects

Required qualifications, capabilities, and skills

• Excellent verbal and written communication and coordination skills
• Excellent working knowledge of English
• Good knowledge of Excel (i.e. data manipulation, vlookups, array formulas, pivot tables) and PowerPoint/Access
• Ability to effectively prioritize customer needs and take action to build a customer-focused environment
• Ability to balance work to ensure deadlines are met

Preferred qualifications, capabilities, and skills

• Additional language skills
• Knowledge of background screening processes, recruitment or human resources

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.