EMEA GCPQ Quotation Manager

EMEA GCPQ Quotation Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

MAIN RESPONSIBILITIES:

The Quotation Manager works within a European, multicultural and fast moving business environment, supporting all the customers assigned to him by his manager/team leader. Quotation Manager must be the entry point for all requests coming from the region he/she supports and must be able to offer consultancy on the best process to be followed, having advanced knowledge of all the configuration and quotation processes.

Quotation Management

• Entry point for quote requests and other related requests
• Main point of contact on the configurations and quotations he/she manages (customer points of contact, sales and internal departments)
• Identifies specific requests and engages the appropriate teams to complete request (sales, presales, pricing, engineering, SC, OM)
• Prepares a clean handover to Back-end support teams and has the ability to articulate complex requirements into specific tasks
• Assumes request ownership and proactive follow-up until completion of request with all internal departments involved
• Ensure only approved prices are reflected in the official customer quotation
• Manages commit date and provide visibility/transparency of request status (proactive  communication)
• Has the ability to prioritize requests based on criticality, business impact and customer satisfaction.

Technical Expertise

• Maintains up to date all knowledge on processes, tools, products and nesting capabilities (including products newly introduced)
• Has a deep understanding on solution offering (customer site knowledge, understands what is the need of the customer, has a basic understanding of supply chain capabilities, ensures solutions meet customer requirements, provides alternative solutions in case of availability issues)
• Offers proactive advice on product offering and catalogue setup and maintenance (identify gaps in initial request, cabling, PDU, racking, alternatives for better margin/performance)
• Is available to join customer meetings for technical consultancy, virtually or face to face for specific situations
• Engages Techub/pre-sales in the right cases and is able to solve technical aspects not part of pre-sales activity

Customer Focus and Sales Relationship

• Must have assigned customers
• Is responsible for establishing and maintaining working partnerships with customers - both internal and external
• Supports sales education (measure input quality and engage SME on an ad hoc basis)
• Guides sales on which process and tools they can use whenever they are need guidance (balance TAT, cost, customer satisfaction)
• Works closely with sales and/or customer to ensure alignment on configuration needs
• Acts as one contact point for Sales for queries – which may involve routing to another specialist - gets a reliable timeframe when he/she will get the final answer/task resolved and appropriate updates / intermediate status updates of the request until resolved.

General Responsibilities:

• Responsible to achieve the individual objectives, as agreed with the direct manager/supervisor at the beginning of HP’s fiscal year and as reflected in HP’s performance management tool (i.e. perform2win)
• Responsible to caring for / securing the department’s equipment under his/her ownership during the duration of his/her employment
• Ensures proper backup and handover during vacation and other absence
• Applies all applicable internal policies to ensure HP policies and audit requirements are met
• Respects HP’s rules of confidentiality and private information policies

JOB REQUIREMENTS:

(Knowledge, skills, experience)

• Experience in technical environment, minimum 2 years of working experience with software applications and hardware products, network and infrastructure solutions and Catalog environment.
• University/high-school studies (Computer Science preferred)
• Becoming a Technical Expert  (BTE) certified 
• Accredited Presales Professional  (APP) certified 
• Minimum two years experience in the configuration and quotation position.
• Fluent English knowledge; another European language is considered a plus
• Advanced communication skills (good questioning and listening skills)
• Advanced technical knowledge and understanding on HP EG portfolio.

COMPETENCIES:

(Behavior, attitude, capabilities)

• Customer oriented – keep customer always in mind
• Valuable individual but very good team player
• Strong collaboration skills
• Flexibility and adaptability
• Strong analytical skills
• Very good technical IT knowledge
• Ability to work under pressure
• Meet agreed deadlines for action
• Deliver quality outputs
• Able to work fully independent.
• Escalation management

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#romania#operations

Job:

Sales Operations

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.