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Company Description
Sundance… A Place. An Idea. Celebrating and Enriching the Human Experience.
Job Description
Sundance is looking for a talented and enthusiastic Email/SMS Marketing Manager to join our team for a full-time in-office opportunity at our Corporate Office, West Valley City, UT. Sundance is a leading omni-channel specialty retailer with headquarters located in Salt Lake City, UT. Founded in 1969 by Robert Redford, Sundance is a unique brand that supports artistic endeavors and focuses on creativity, originality, and inspiration.
Job Summary:
The Email/SMS Marketing Manager is responsible for developing and implementing email/sms marketing strategies to promote Sundance products and brand awareness. This role involves managing email campaigns, optimizing email performance, and collaborating with other teams and ESP to deliver targeted messaging that aligns with the company’s overall marketing goals. This is a supervisory role.
Key Responsibilities:
- Campaign Strategy & Planning:
- Develop and execute email/sms marketing campaigns across different customer segments to increase engagement, sales, and brand awareness.
- Create and manage email calendars, ensuring timely delivery and consistency with marketing objectives.
- Collaborate with marketing, merchandising, and design teams to ensure cohesive messaging across channels.
- Content Creation & Optimization:
- Design and write compelling email copy and subject lines to drive engagement.
- Work with designers to create visually appealing and responsive email templates.
- Conduct A/B testing to optimize content, design, and delivery for maximum performance.
- List Management & Segmentation:
- Maintain and clean email lists to ensure accuracy and compliance with data protection regulations (GDPR, CAN-SPAM).
- Implement targeted segmentation strategies to ensure personalized, relevant messaging for different customer groups.
- Performance Tracking & Reporting:
- Monitor and analyze email campaign performance (open rates, click-through rates, conversion rates) using email platforms and analytics tools.
- Provide regular reports on campaign performance and use insights to optimize future campaigns.
- Set and track KPIs (Key Performance Indicators) to meet goals for list growth, conversions, and customer retention.
- Track spend on email/sms campaigns to meet budget. Plan email/sms spending budgets.
- Compliance & Best Practices:
- Ensure all email campaigns comply with legal and industry regulations, such as CAN-SPAM and GDPR.
- Stay updated on email marketing trends, tools, and best practices to continuously improve strategies.
- Automation & Personalization:
- Implement email automation strategies to nurture and improve customer retention.
- Leverage personalization techniques to increase engagement and conversion based on customer behavior.
Qualifications
- Bachelor’s degree in Marketing, Communications, Business, or related field.
- 3-5 years’ proven experience in email/sms marketing, with a track record of successful campaigns.
- Proficiency in email marketing platforms (e.g., Attentive, Klayvio)
- Strong understanding of HTML, CSS, and email design best practices.
- Excellent written and verbal communication skills.
- Ability to analyze data, interpret metrics, and implement improvements.
- Strong attention to detail and project management skills.
- Experience with A/B testing, email list segmentation, and marketing automation tools.
Additional Information
Sundance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
All applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).
Top Skills
What We Do
Sundance…A Place. An Idea. Celebrating and Enriching the Human Experience.
Sundance was founded in 1969 by Robert Redford when he purchased land at the base of beautiful 12,000-foot Mount Timpanogos in Utah's Wasatch Mountains. This pristine place became the Sundance Village, and at the base of the Village was a tiny store. Guests would frequently write letters to the store requesting special items they had seen while visiting Sundance, and thus the idea for Sundance Catalog was born.
It started small. Robert Redford called together a few of his colleagues to discuss starting a mail-order catalog to fill these requests and to make Sundance's unique items available to a wider audience. The first edition of Sundance Catalog was mailed in 1989, and since that first catalog, it remains the Sundance vision to share "the kinds of things that we have been privileged to collect, many of them handcrafted exclusively for Sundance."
As Sundance has grown, we have remained rooted in the richness and diversity of the American experience. When you purchase something from this catalog, we appreciate the fact that the prime reason is enjoyment for yourself. But you are also supporting American craftspeople and efforts to enhance and preserve the artistic spirit.
Beginning with the first catalog that mailed in '89, Robert Redford has penned a special message that appears on the inside front cover of every edition. And, in the words of Robert Redford, "To us, Sundance is and always will be a dream. What you see, smell, taste and feel here is a dream being carefully nurtured. It is an area whose pledge is to people. What we offer in the form of art and culture, spirit and service, is homegrown and available to all."
