Education Operations Manager

Location: Remote (preference for Utah candidates with proximity to corporate headquarters)
The Role:
Manage, grow, improve efficiency, and support the departmental and customer needs and services.
 
Responsibilities:
The Education Department Manager ensures the smooth & efficient running of administrative and growth tasks in the department. Specific responsibilities would include, but are not limited to:
 

• Daily review and coordination of AAPC student financing. Financing provided by external finance company, CLIMB. Coordination will include managing requested financing amounts, processing orders, working with sales team members on inquires and questions associated with CLIMB financing. Communicate with CLIMB on student’s behalf to work through course start dates and financing amount. Daily management of CLIMB online dashboard and reporting to management details on CLIMB application statuses and totals.
• Daily review of internal intranet report for AAPC distance learning courses, students that failed to complete registration upon ordering. Failures will need to be manually entered in the LMS and with follow up to send the course(s) login and enrollment email. Intranet report to be checked several times during the day.
• Answer emails in AAPC Learning inbox and assist with emails in all other courses as required and needed by coaches.
• Assist with incoming calls & emails regarding general course issues, complaints, or special circumstances.
• Assist AAPC students with computer issues/problems and troubleshot to resolve student needs.
• Communicate effectively with Distance Learning Coaches regarding any student issues or special needs.
• Promote and communicate clearly with students and potential students/clients regarding AAPC & departmental offerings and services.
• Assist Education Licensee instructors with teaching resources; may include registration into LMS for access and technical assistance with ExamView software. Includes domestic and international.
• Review and approve AAPC instructor applications; send emails regarding approval vs. non approval and need for any additional required information. Includes domestic and international
• Coordinate yearly update of AAPC Approved Instructor courses; included but limited to updating Blackboard courses, adding as product in database and working with marketing to update registration website.
• Support to sales teams on needs required for distance learning students and Education Licensees. Includes domestic as well as international.

• Provide support to AAPC Approved Instructor members as needed for required yearly CTU requirements.

• Manage yearly curriculum updates and addition into the LMS
• Manage LMS course builds; LMS and database processes
• Manage the Virtual Instructor Led Training and Bootcamp administrative and orientation processes.
• Hold 1:1 bimonthly with the Education Operations team; a weekly team meeting.
• Support and mentor Ed Ops team members, ensuring their success, align them with company goals, and help them achieve individual High Fives.
• Maintain a deep understanding of the Blackboard and Genius platforms.
• Learn and understand Salesforce as related to Bootcamp and VILT.
• Maintain database product catalog, create new items and bundles as required by business needs, support marketing and sales with updates, and remove older items and bundles as active.
• Host, attend, participate in meetings as required for Education Operation team needs.

Requirements:

• Proficiency in Microsoft Office 365.
• Ability to learn and navigate through multiple LMS platforms.
• One to two years of management experience.

About AAPC:
AAPC (www.aapc.com) is the world’s largest and fastest-growing training, certification, and solutions association in healthcare.
AAPC Values:
DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.
HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.
TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.
SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.
INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.
What we Offer:

• Compensation commensurate with experience
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan
• Remote/virtual-office consideration

AAPC is an Equal Opportunity Employer.
This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth.