Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come Do The Best Work Of Your Life At Boulevard.
Boulevard’s Education team operates at the intersection of Sales, Customer Success, and Marketing, empowering both our customers and internal teams with industry education and strategic methods to drive revenue growth. As an Education Manager, you will play a critical role in Boulevard’s expansion into the Medspa vertical by developing and delivering impactful training programs that enhance operational efficiency and provide industry expertise. This includes creating and maintaining curated training curricula for Enterprise and strategic customers, hosting virtual and in-person training sessions, and ensuring our internal teams are equipped with the knowledge and resources needed to support and sell effectively. With deep medspa industry knowledge, you will bring expertise and creativity to our education efforts, positioning Boulevard Education as a key differentiator in the market.
What You’ll Do Here:
- Maintain the operations of industry training with a focus on continual improvement, develop and execute weekly training offerings (in-person and/or virtual) internally and externally.
- Schedule, support, and track all stakeholders involved in each training experience including facilitators, speakers, partners,and coordinators, and send thorough communication/calendaring accordingly.
- Contribute to Education planning efforts and overall strategy.
- Develop a strong network and effectively influence cross-functional teams including Marketing, Product, Engineering, Sales, and Customer Success to support every aspect of the company’s growth.
- Leverage deep industry expertise and insights into trends to collaborate with product teams, developing impactful solutions that address Medspa challenges and drive business success.
- Contribute to the ongoing management and evolution of a seamless and impactful learning experience across all touchpoints.
- Develop and maintain a deep understanding of our customers, their needs, their businesses, and their challenges to seek opportunities to proactively solve pain points and guide them to the appropriate solutions for their business needs.
- Serve as Lead Educator and continually develop Medspa industry and product knowledge.
- Maintain accurate and effective training content and messaging (reactive and proactive) and ensure alignment with cross-functional teams, such as Sales and Customer Experience.
- Support Sales conversations and product demonstrations emphasizing the Medspa experience.
- Support Customer Experience in Churn Risk Management and escalations.
- Establish metrics to track the impact of training and collect regular feedback to propose improvements and recommendations.
- Provide trends and observations for what is works well or needs improvement to provide quality communications and efficient timelines.
- Maintain effective project resources and report on hours spent on project creation.
- Escalate issues, inquiries, and suggestions to the Manager of Education through weekly 1:1s and project team updates.
What You’ll Need To Thrive:
- Mentor/Trainer: Proven experience as a trainer/educator for 5+ years
- Medspa Expert: At least 5 years of Medspa management experience
- Training Ability/Experience: Knowledge of modern training techniques and tools in technical subjects
- Course Creation Know-how: Experience designing technical course content and addressing training needs with comprehensive courses, delivering engaging materials across all formats (video, written, live sessions)
- Platform Knowledge: Working knowledge in Salesforce, G Suite, and MS Office
- High-Quality Communicator: Strong communication skills with the ability to engage and speak confidently to audiences
- Time-Management: Excellent organizational and time-management abilities
- Flexibility: Ability to travel as necessary for events and tradeshows
Projects:
- Develop Medspa industry training and digital content.
- Develop and execute Curated Training for Enterprise & Strategic Partners.
- Ongoing management of internal and external training websites and content.
- Scalable Education Systems: Help develop a robust, scalable LMS for better self-service education and measure impactful training analytics
- Contribute to Education planning efforts and overall strategy.
- Align with product releases for mini-internal training.
- Advise Marketing on industry experiences and help validate content.
- Develop and maintain internal training agendas.
- Develop and host training events such as Link & Learns and Focused Office Hours.
How We’ll Take Care Of You:
Your total budgeted cash compensation for this role is between $88,550 - $126,500 USD, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.
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✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
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🏝 Take a break whenever you need with our flexible vacation day policy.
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🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
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💚 Family planning resources and specialized support programs.
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🔮 Equity: get ahead on the ground floor and grow with Boulevard.
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💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
What We Do
Boulevard provides a Client Experience Platform (CXP) that is purpose-built for appointment-based, self-care businesses. Our customers thrive on developing deep relationships that go beyond any single visit or transaction, and our technology extends their ability to deliver personalized, enjoyable experiences with online appointment scheduling, messaging and payments that are simple, elegant, and reliable.
Successfully serving the self-care industry with a differentiated brand is critical to Boulevard's long-term vision. As we reinforce and grow our position as a trusted partner to self-care businesses, we seek to evolve into a marketplace where consumers can easily find and access our customers. We aspire to become a lifestyle brand that connects consumers instantly and easily with an entire marketplace of self-care businesses that help them look and feel their best.
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