eCommerce Operations Specialist

If you are passionate about delivering a best-in-class experience for pet parents on direct to consumer platforms, Mars Pet Nutrition has the perfect eCommerce Operations Specialist position available.

Reporting into the Connected Commerce Director, this role is responsible for owning the daily operations and long-term optimisation of our direct-to-consumer platform. You will be crucial in driving excellent customer experiences, whilst managing the backend integrations and identifying opportunities for automation and efficiencies as part of continuous improvement.

Please note that this is a 7-month maternity leave contract.

What are we looking for?

• Strong experience in eCommerce platforms (Shopify, Salesforce, Business Central) and digital marketing tools (Google Analytics, SEO/SEM, email marketing)

• Experience working across the backend systems & interdependencies required for purchase fulfillment, supply, pricing and promotions

• Confident in project management and working with cross-functional teams

• Strong interpersonal & influencing skills

• Proactive, ability to demonstrate leadership to build, develop and adjust

What will be your key responsibilities?

• Responsible for the day-to-day operations of direct to consumer and professional, including forecasting, performance, onsite merchandising, website functionality and user experience as well as working with supply to monitor order issues

• Shopify platform owner and expert, ensuring smooth integration with other platforms such as SAP, Business Central, Salesforce etc

• Optimise the current D2C ecosystem, making recommendations on how to make the existing processes and flows more efficient

• Project management of cross-functional projects that improve functionality and efficiency

• Manage and analyse monthly reporting on agreed platform performance metrics of the D2C ecosystem along with any observations, insights, recommendations

• Support the Connected Commerce team on executing projects across the pillars as required e.g. Content creation, automation opportunities

• Support to the broader eCommerce team in the adoption & embedding of new technology, tools and processes

• Work closely with the Connected Commerce Director ANZ to identify & understand opportunities in emerging channels.

What can you expect from Mars?

• Genuine career progression with a focus on you and your career goals. Best-in-class learning and development support from day one, including access to our in-house Mars University

• Global health and wellbeing program to support flexibility and work-life balance

• Opportunity to make a difference with our volunteer and ambassador programs

• Be part of a company that is contributing to making the world a better place today and every day through our sustainable generation plan

• A culture that offers collaboration, leadership and rewards you for the role you play within Mars

• At Mars Petcare, have a real impact on creating a better world for pets, a world where they're healthy, happy and welcome. This includes in our office.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.