eCommerce Omnichannel Coordinator

Who You Are:

You are someone who likes to get things done in an efficient and detail-oriented way. You are always looking for ways to improve things and enhance an experience. You are deeply interested in the eCommerce and digital space. You have a growth mindset and can evaluate and re-prioritize as needed in an environment that is changing and evolving. You can manage the details while not losing sight of the big picture.

The Task at Hand:

The eCommerce/Omnichannel Coordinator will play a critical role in helping maintain DTC and eCommerce excellence. Leveraging an omnichannel approach, this position will be responsible for executing day-to-day activities on our DTC site and other eCommerce platforms. The ideal candidate will be detail-oriented with an entrepreneurial spirit and have digital experience, as they will play a crucial role in driving our online sales and enhancing the overall digital experience.

In This Role, You Will:

• Be responsible for site merchandising, including:

o Front-end setup of Product Detail Pages, Variety Packs, Add-Ons, and Product Landing Pages

o Daily monitoring and merchandising of onsite placements, checking the right products are featured, out-of-stock items are hidden, and site imagery is kept fresh and relevant to key tentpole events or new product launches

o Managing SKU setup, including item setup, add-ons, and new selling options

o Conducting consistent audits of the site to find bugs or issues

o Working with agencies, development teams, and internal partners on the above

• Own the Digital Shelf: Plan and execute best-in-class DTC and retailer.com product detail page content creation, ensuring updates are made as the portfolio and distribution evolve, including:

o Working with the sales team and brokers to update retailer.com sites

o Ensuring copy is SEO-optimized for both DTC and retail

• Assist in managing the DTC catalog, ensuring the accuracy of catalog and product data, including pricing, discontinuations, and out-of-stock products

• Own Store Locator inputs for the current assortment and new product launches

• Support DTC initiatives to drive growth, creative requests, organization/calendar of items going in and out of stock (reminders to put items back in stock), etc.

• Support brand initiatives (brainstorming, content creation, etc.) and share best practices when needed, as part of the broader digital team

• Stay current with digital commerce trends, industry best practices, and competitive insights

In This Role, You’ll Bring With You:

• BA/BS in Business Administration, Marketing, Advertising, or a related field, or equivalent years of professional experience, preferred

• 1+ years of related marketing experience in digital marketing and/or eCommerce, ideally in the CPG/startup food space

• Experience with Shopify preferred, or proven ability to quickly learn new technology

• Bonus points for prior experience in a subscription-based DTC business

• Omnichannel mindset with the ability to plan and execute across channels

• Strong project management and organizational skills

• Exceptional communication, writing, and presentation skills

• Ability to work effectively in a team environment

• Remarkable attention to detail and proven track record of managing multiple projects to meet deadlines in a fast-paced environment

• Mastery of Microsoft tools, including Excel and PowerPoint

• Solid knowledge of Outlook, Slack, and other professional platforms

• Genuine passion for improving childhood nutrition for a healthier and happier planet

• Previous exposure to cross-functional work between Sustainability and Marketing preferred

• Desire to contribute to a dynamic, high-growth, purpose-driven work environment

• Up to 10% travel required: Although this role is a remote work-from-home position, we “Farmers” do meet as a company and/or as a department a few times a year. Anticipate possible travel up to a few times each quarter

• Must reside in the United States to be considered for this position

• Please note that visa sponsorship is not available for this position

Compensation:

• Full-Time, Salaried, Exempt

• The anticipated salary range for this position is $55,000.00 - $70,000.00. The actual salary offer will carefully consider a few factors, including your skills, qualifications, experience, and location. Certain positions are eligible for additional forms of compensation, such as bonuses, stipends, equity, and role-specific perks

Additional:

• Remote-first work environment

• Annual Bonus

• 401(k) program + 4% company match after three months

• New Hire Remote Life Stipend + annual Nourish and Nurture Allowance

• Monthly Cell and Internet Stipend

• Quarterly Farm-to-Fridge home deliveries and Employee Discounts

• New Parents: Up to 18 weeks of paid Parental Leave, Baby Steps Back To Work, 3 months’ supply of Once Upon A Farm products, and breast milk shipping service and support for those who travel after birth for the duration of your breastfeeding journey

• Unlimited Paid Time Off

• Paid Volunteer Time

• Paid Time Off to fulfill civic responsibilities, including jury duty and voting in local, state, and national elections

• Medical Insurance for the employee covered at 100% on select plans, with additional plan options at a reduced cost to the employee

• Vision and Dental Insurance covered at 100% for the employee and dependents

• Life insurance

• Flexible spending account (Medical & Dependent Care) and Health savings accounts for applicable plans

• Employee assistance program (EAP)

• All other benefits, leaves, and insurance as required by law, based on your specific residence

• And so much more!

Who We Are

Our Purpose: Drive systemic improvement in childhood nutrition for a healthier, happier, and more equitable world.

Our Business: At Once Upon a Farm, a better story starts here. We're on a greater mission in providing organic, crave-worthy, snacks and meals for children of all ages. Our recipes are crafted with only the best organic ingredients – whole fruits and veggies, cold-pressed (our pouches), or freshly frozen (our meals) to perfection– to support your growing kids at every stage. Each of our organic, non-GMO, non-dairy recipes contains no added sugar and are free from artificial flavors, colors, and preservatives – just simple, real, nutritious snacks your entire family will love.

We support and champion farmers who supply the highest-quality organic ingredients for our foods. We help parents keep their promise to provide the best nourishment for their children’s bodies and souls. We treat our consumers, customers, suppliers, investors, and all our valued employees with the same high level of dignity and respect that we expect from others. We will always fight for and support efforts to drive positive social change and food justice for the benefit of parents, kids, and families. Lastly, we foster an entrepreneurial and collaborative culture that values humility, honesty, passion, positive social impact, and fun.

Our Team: We’re all fully remote, which makes us a highly collaborative, dynamic, and supportive bunch. We share a singular mission to make the world a better place through the highest quality, most delicious, nourishing, and nutritious products made accessible to every home, from our farms to your fridge. And while we’re invested in our product, we’re equally invested in one another's success.

Once Upon A Farm is a purpose-driven brand made up of an inclusive group of individuals with diverse backgrounds, passions, and beliefs. We hire self-motivated, independent thinkers, and those who are genuinely passionate about improving childhood nutrition for a healthier and happier planet. Bring your whole self to your work at Once Upon A Farm, a proud equal-opportunity employer. In your application, please feel free to note which pronouns you use.

In an effort to help us remove unconscious bias from our resume review process, we ask that you please remove all identifying information from your resume (like profile photos) before you upload it. Once Upon A Farm is committed to cultivating an inclusive environment where a diverse group of people can and want to do their best work, and that starts with our hiring practices.

Once Upon a Farm, PBC, provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, cast, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

You must reside in the United States to be considered for this position.