Senior Ecommerce Manager | LOOKFANTASTIC

Life at THG Beauty

We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team. 

Click here to learn more about life at THG. 

Why be a Senior Ecommerce Manager at THG?

The Senior Ecommerce Manager is responsible for regional revenue and profitability performance, leading the implementation of the growth strategy across multiple digital channels. The responsibility for the planning & delivery of ecommerce revenue, GP and KPI targets and performance will sit with the Senior Ecommerce Manager, and supported by the Head of Ecommerce, will rely on their ability to assess the market, be reactive to competitors and drive marketing, trading and creative plans.

The Senior Ecommerce Manager role is an exciting opportunity for an ambitious individual that can bring fresh and innovative thinking, that is looking for the next step in their career. The ideal candidate will have a proven track record operating in a fast-paced, profitable online retail environment. This role requires strategic thinking with strong leadership capabilities, ready to collaborate with cross-functional teams to enhance the customer experience and maximise revenue.

As a Senior Ecommerce Manager you'll:

• Strategic Planning: Work with the Head of Ecommerce to develop and implement the overall e-commerce strategy to achieve business objectives and increase online market share. Utilise market research to identify trends, competitor landscape and customer needs.
• Website Management: Oversee end to end site execution, from campaigns and assets, through to site health checks. Lead and implement territory strategy and trading calendar whilst working with the marketing teams on supervising junior team execution.
• Sales Performance: Own the planning and delivery of regional budgets through campaign activations to ensure KPI's are achieved. Identify new and innovative ways to drive traffic to the site as well as developing and improving traffic from existing channels to drive existing and future strategy.
• Cross-Function Collaboration: Work in synergy with marketing channel leads to identify new growth opportunities across both new and existing customer base and ways in which to improve our brand reputation and presence & drive new customer acquisition whilst managing Cost of Sale.
• Team Leadership: Manage and mentor a team of Ecommerce Executives, fostering a culture of innovation and collaboration. Support and facilitate team development through effective knowledge sharing.
• Analytics: Utilise analytics tools to monitor territory performance, customer behaviour, and marketing effectiveness. Encourage the use of these tools across the team.
• Reporting: Prepare regular reports on key metrics and projects, and present findings to senior management.

What Skills and Experience Do I Need?

• Commercially astute, ambitious and driven.
• Experience of building budgets, trading calendars, sales forecasts and marketing KPIs, considering impact on and delivery of EBITDA and the P&L.
• Manages their time efficiently, enjoys problem solving and finding effective yet scalable solutions
• Experience of working in a fast-paced e-commerce environment.
• Strong communication skills; has worked as part of a wider team and has experience in leading and developing a junior team whilst influencing senior stakeholders.
• Growth mindset - those able to think outside the box best suited to a growing region and agile environment with responsibility for key decision making.

What’s in it for me?

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 
• Enhanced maternity and paternity pay, depending on length of service.  
• Up to 10 days compassionate leave. 
• Buy back up to 3 days each year. 
• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP. 
• Access our in-house CBT therapist. 
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 
• Up to 50% staff discount on THG brands. 
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 
• Anniversary gifts when you hit 5 and 10 years of service.

We are an equal opportunities employer. 

We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.