Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
The Shift4 Integration team is responsible for helping our customers develop and implement their designed payment solutions.
The primary responsibilities of the eCommerce Integration Lead are:
• Manage and coordinate the department’s API integration projects and related activities, ensuring fast and accurate technical customer onboarding.
• Act as the department focal point for all customer testing needs and requirements.
• Set priorities, expectations, and deadlines for all the team’s activities.
• Take the lead or supervise strategic or important integration projects.
• Strive to achieve the company and department targets by monitoring the relevant Key Performance Indicators (KPIs), and acting when areas of improvement are identified.
• Strive for operational efficiency throughout all responsibilities undertaken.
• Ensure the progress of all key department activities are documented regularly and accurately, ready for management reporting.
Be inspirational to your team…
• Motivate and lead the Integration team members, to ensure that the expected service levels and performance standards of the team are achieved or exceeded.
• Monitor the quality of external communications to make sure our customers’ experience is always first-class.
• Perform regular performance reviews for the team, set individual training targets and build training programmes for the team members.
• Initiate department training when knowledge gaps are discovered.
• Manage and maintain the department’s knowledge base and materials to support the team with their jobs
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
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