Ecommerce Analytics Business Intelligence Manager, EM

Sales

Permanent

Job Description

Be part of something bigger. Decode the future.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that we can develop solutions that deliver enjoyable and sustainable living together.
For more than one hundred years now, we’ve been working at the forefront of shaping lives for the better, developing products that meet people’s demands in terms of taste, care, and well-being. But as consumer needs and wants to continue to evolve, we have even more work to do.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build a future home!
All about the role:

We are looking for an Ecommerce performance/Business Analytics and Intelligence Manager who will join our Emerging Markets regional team, based in Bangkok on an exciting Ecommerce journey of consumer-led purpose driven growth.

We aim to bring to life our purpose of ’Shape living for the better’ through Ecommerce delivering great experiences pre, at and post purchase with a future fit and digital first team and sustainable business model.

The team is responsible for the direct-to-consumer business through brand.com, E-commerce marketplace partners (Amazon, Lazada, JD.com & more) in more than 15 countries across APAC. D2C & Ecommerce play a pivotal role in delivering the Regional Commercial growth strategy.

What you’ll do:

We are looking for someone with a real passion for delivering data and business insights. Someone with mature collaboration and leadership skills and the ability to build and maintain relationships with internal and external teams across our markets. This person is data and insights driven, has a growth and optimization mindset, and strong commercial acumen. One who can build a strong tool with passion and support the organization in reaching the business targets. 

You will be the Ecommerce master data owner who will focus on understanding big data and bring outside-in intel to make business recommendations and generate insights for growth delivering strategic goals. If you like a good challenge and love to find new ways of interpreting data, then you're a perfect fit.

You will have the following capabilities:

Data procurement and management. Expert in securing quality, consistent data and audits. An expert in integrating and managing the Ecommerce master data from across functions, internal and external. Expands data for building richer insights. Analytics and Insights Generation. Expert at using data to measure and analyze business performance. Insights mining for growth. Build up analytical framework for campaigns analysis. Analyses the full commercial and operational aspects of the Ecommerce shopper journey from Awareness, Consideration, Traffic Generation to Conversion and Loyalty. Data Visualization with Power BI (or similar visualization tools). Interactive, immersive dashboard and reports that provide actionable insights for faster and better decision making at governance meetings. Analytics automation/ machine learning techniques. Automation of performance analysis where possible. Comfortable with ERP systems. Ability to use internal ERP systems for data consolidation. Capability building. Sets the Ecommerce analytics standards and trains the market and multi-functions to secure quality data with automation of performance analytics. Business and competitive Intelligence. Resourceful and works with market research agencies to bring outside in knowledge and competitive intel identifying business opportunities, risks and makes targeted recommendation for business growth. Ecommerce business model knowledge. Knowledge of Direct-to-consumer model, Marketplaces (Amazon, Lazada, etc.).

KEY DELIVERABLES

• Own the development of eCommerce data roadmap, identify data strategy and lead implementation in line with commercial priorities.
• Collect, normalize, marry, and translate data from several sources and (and of various qualities) into dashboards and Business intelligence reports with great visualization.
• Support Ecommerce head to drive Ecommerce governance meetings taking a data-driven approach to raise business risks & opportunists for effective decision making.
• Partners with the channel sales leaders to define the key metrics, KPIs and targets taking a data-driven approach of benchmarking internally and externally.
• Risk management. Alerts the business on potential issues and risks in the Ecommerce shopping funnel.
• Perform ad-hoc business analysis, to drill down on business challenges, providing conclusions and advice based on data analysis.
• Analyse new trends on Ecommerce and do benchmarks on the leading Marketplaces and competitors.
• Bridges data gaps – Work with other stakeholders involved in data to ensure we have a joined up and coherent overall data strategy and operations.
• Act as a change agent for the organisation driving data maturity by building out the knowledge and cultivating the competencies, we need to better leverage data in our day-to-day work.
• Foster a thorough understanding of the value of data inside of the organisation and evangelising for greater use of consumer data to further grow our business online.
• Ability to work strongly as a team and individually.

Who you are:

For you to succeed in this role, you should be:

• BA or equivalent degree in Business or related field a nice to have.
• 5+ years as Business Analyst and/or Market research & intelligence role in Ecommerce businesses and/or in consulting firms
• Working knowledge specific to E-Commerce/Marketplace.
• Demonstrable experience working with both BI teams and business stakeholders.
• Data driven – with strong analytical skills that form the basis of your work.
• A self-starter and highly motivated to deliver.
• Organized for results; you set the pace and the priorities, and then you bring a methodical approach to meeting your goals.
• Agile; Both reactive and proactive, you work efficiently and flexibly to deliver results.
• Dynamic; you can think in a creative and strategic way but are adept at delivering.
• Results oriented with a focus on quality, efficiency and operational excellence, attitude of continuous improvement.
• Excellent written and verbal communication skills, with experience presenting to and engaging stakeholders at all levels.
• Comprehensive understanding of all ecommerce trading levers with ability to interpret data and agility to make recommendation for commercial growth.
• Ability to work in pressure situations and showcases strong interpersonal and collaboration skills.
• Able to handle challenges with confidence, tact, and resourcefulness.
• Problem solving with a "roll-up-your-sleeves", "get it done" mentality.

Core Competencies:

• International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams;

• Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture;

• Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions;

• Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners;

• Good listener and communicator. You have great communication skills and you have the ability to convince, influence and motivate others in a complex matrix organization;

• Self-starter. You are keen for new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results;

• Agile. You like working in a fast moving environment, being open to new opportunities and evolving priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priorities;

• Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome!

Where you'll be:

• You will be based in Bangkok Regional office, Thailand.

Benefits Highlights:

• Flexibility of work hours with hybrid work arrangement
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more:

• https://career.electroluxgroup.com/global/en

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