EA - Client Services Specialist I

Posted Yesterday
Be an Early Applicant
Hiring Remotely in United States
Remote
49K-58K Annually
Junior
Cloud • Productivity • Social Impact • Software • Analytics
We help the people who make social good possible drive more impact for more people, in less time.
The Role
As an EA - Client Services Specialist I at NGP VAN, you will support political campaigns, unions, and nonprofits by leveraging technology for compliance and fundraising. You will need strong communication skills and a keen attention to detail while administering tools like NGP8 and EveryAction.
Summary Generated by Built In

NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.

What You’re Good At

  • You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help.

  • You have at least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.

  • You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization.

  • You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.

  • You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic

  • You’re detail-oriented, great at following up and don’t let things slip through the cracks.

Bonus Points

  • Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.

  • Experience in customer relations or an equivalent field, though not required, is valued;

  • You have used NGP Classic or NGP7 as part of your day-to-day responsibilities.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity. 

This position is a part of a bargaining union represented by CWA Local 1400, 2336, or 13000.

US Base Salary Range: $49,000 - $58,000

Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.

We will be accepting applications for the role until 2/9/2025

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Our comprehensive and competitive benefits include:

  • Generous Flexible Time Off (FTO) Policy

  • Up to 15 paid company holidays including some commemorating social justice events and self-care

  • Paid volunteer time

  • Resources for savings and investments

  • Paid parental leave

  • Paid sick leave

  • Health, vision, dental, and life insurance with additional access to health and wellness programs.

  • Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.

Top Skills

Everyaction
Ngp8
Van
Votebuilder
The Company
Austin, TX
1,200 Employees
Remote Workplace
Year Founded: 2022

What We Do

Bonterra is the second-largest and fastest-growing social good software company in the world. Formed through the combination of CyberGrants, EveryAction, Network for Good, Social Solutions, WeSpire, and their respective entities, Bonterra enables unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.

Our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations. Our case management, corporate social good and philanthropy, and nonprofit fundraising and engagement technology solutions make the work behind social good easier, more efficient, and more effective. Our innovative, passionate team of industry experts and advocates elevate the people that make social good possible—we call this championing the doers—and raise the bar for how social change happens. And our partnerships with our customers unlock potential to help them thrive.

We seek diversity and embrace the power of our differences, and we never stop looking for ways to widen our circle of inclusion. Bonterra is currently accelerating the hiring process to bring in new mission-driven talent with openings for remote work and positions based in Andover MA; Austin TX; Washington, DC; Pittsburgh PA; Ontario, Canada; and various locations in Australia.

Our Values:
ELEVATE DOERS OF GOOD
Fuel growth. Power with partnership. Do the best work of our lives.

INNOVATE COURAGEOUSLY
Be curious. Deeply understand our clients. Have each other's backs.

CULTIVATE INCLUSIVITY
Open doors. Create space. Center diversity, equity, inclusion, and belonging.

APPRECIATE THE JOURNEY
Celebrate progress. Bring everyone along. Enjoy the ride.

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