E-Commerce Operations Associate

Is this job for you?

We are seeking a highly organized and detail-oriented E-Commerce Operations Associate to join our team. The ideal candidate will be responsible for managing the daily operations of our e-commerce product catalog for all seasonal drops, ensuring smooth and efficient online sales and promotional processes. You will also play a pivotal role in managing our digital catalog and maintaining an optimal shopping experience for our customers.

What you’ll do:

• Manage and orchestrate the uploading of all product styles into our Shopify store.
• Track and coordinate with internal teams (merchandising, product, and inventory) to ensure accurate product inputs.
• Oversee the uploading of product imagery, descriptions, pricing, and SKUs to ensure all items are accurately represented online.
• Maintain and update the digital catalog, as well as support on review of catalog to identify and styles that need to be put up on site for pre-order. 
• Conduct regular audits of product listings, ensuring they are current, optimized, and aligned with branding and sales initiatives.
• Own the execution of online promotional activations, including setting up discounts, special offers, and seasonal campaigns.
• Collaborate with marketing and merchandising teams to support promotional strategies and product launches.
• Assist with site merchandising by updating product pages, ensuring products are displayed in a compelling and user-friendly manner.
• Optimize product placement and navigation based on sales trends, customer feedback, and analytics.
• Respond to ad hoc customer service requests related to e-commerce, including inventory checks, product questions, and order inquiries.
• Work closely with the customer service team to resolve any site-related issues that impact the customer experience.
• Liaise with merchandising, product, marketing, and operations teams to ensure seamless execution of e-commerce activities.
• Provide ongoing support to improve operational efficiencies and the customer journey on the website.
  

What you’ll have:

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 1-2 years of experience in e-commerce operations, merchandising, or digital marketing.
• Proficiency in Shopify or similar e-commerce platforms.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong communication and collaboration skills.
• Familiarity with Google Analytics, Microsoft Excel, and content management systems is a plus.

We aim to pay competitively for our size and industry. The base salary range for this position is $65,000 - $85,000 USD, but we will consider location, skill level and experience to determine the final offer.

Why us you ask!

• Health benefits
• 401(K) Plan with company match
• Incentives Program
• Commuter Options/Benefits
• Generous employee discount

If you are a California resident, please review the additional privacy disclosures available in our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA") in our Notice to California Residents. 

A bit about us:

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.

We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.

We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in.

Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.

We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work. We live by six key pillars:

Be The Best

Stay Authentic

Better Together

Spread Good Vibes

Deliver On Promises

Lead Consciously, Bravely, and Inclusively

Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.