E-commerce Executive (Channel Development Management) - 12 months contract
Company Description
About Synagie
Synagie is an eCommerce company that provides end-to-end commerce enablement solutions to businesses selling online and offline. Our mission is to simplify commerce and make it easier for brands and businesses to sell online. Established in 2014, our clients include some of the world’s leading MNCs in the consumer goods sector and SMBs who are looking to simplify the complex commerce process.
Synagie and its Brand Partners
For Synagie and its Brand Partners, we are the go-to market expert in terms of managing our brand partner’s end to end commerce enablement needs. Synagie helps its brand partners to accelerate its eCommerce growth through automation and synchronise its business across all channels through conversion, analytics and fulfillment. Synagie provides an exceptional on-the-job training experience that activates business drivers to stay updated with the evolving market trends and consumer insights.
Job Description
1. Ensure timely execution of store operations*
*Store refers to online stores for Brand partners
- Mastery of online platforms' seller centers (e.g. Lazada / Shopee / TikTok, etc)
- Check and investigate reasons for unsuccessful orders and recommend solutions
- Conduct check on OOS listings and rectify where necessary
- Develop and upload product listings for stores in accordance to best practices
- Maintain promotions for stores and perform ROI analysis for future learnings
2. Develop stores in accordance to best practices
- Analyse traffic, clickthrough rates, and relevant metrics on your Brand Stores
- Partner Brands and internal teams with ultimate objective of increasing conversion rates
- Optimise store layouts quarterly, and during campaigns to improve buyer journey and maximise conversions
3. Reporting and Campaign participation
- Extract daily, weekly, and monthly reports as required
- Ensure 100% campaign participation and campaign product submissions
- Collate campaign deadlines and requirements to coordinate with relevant internal teams
4. Platform Insights and Expertise
- Be an expert of assigned platforms' tools and new developments to ensure stores are up to date with all new developments
- Assist in the development of best practices for showcase and learnings for regional sharing
Qualifications
- A Bachelor's Degree or Diploma, in Business, eCommerce or similar fields
- Keen interest in the world of eCommerce and channel operations management
- Prior experience in eCommerce will be advantageous
- Strong sense of ownership and accountability
- Possess good communication skills and able to work in a fast paced but nurturing environment
- A great team player and the ability to adapt to a fast-paced environment
- Strong analytical skills, proficiency with Microsoft Excel
- Must be amenable to work in a hybrid setup (thrice a week onsite)
Additional Information
Work Setup: Hybrid (thrice a week onsite, 2x WFH)
Salary: RM 3000
Contract Type: Fixed Term (12 months)
Top Skills
What We Do
Synagie is the #1, most awarded Ecommerce Enabler in Southeast Asia. Founded in 2016, and headquartered from Singapore, Synagie enables Digital and Omni Commerce across all major channels and platforms across 7 markets in the region. In 2022, Synagie expanded into Europe with Spain as our first market. Synagie manages over 1000 e-stores in the region, for 600 brand partners, including Nike, Estee Lauder Companies, Shiseido, L’Oreal and Amore Pacific Groups. We are the proud Winner of Lazada Regional Partner of Year in 2021 & 2022 and is Lazada 3-starred certified and Shopee accredited enabler across all markets. In 2022, Synagie took top honours (Gold) for Best eCommerce Fulfilment and Customer Service in Marketing Interactive’s Asia eCommerce Awards. Synagie's digital commerce platform & tech solutions are ISO/IEC 27001:2013 certified for information security and safety. We are also the first and currently only enabler championing environmental sustainability. Synagie is certified carbon neutral (TUV 2023-CNT-P002) and offer eco-friendly packaging and fulfilment options to our brand partners across the region. In 2023, Synagie has launched Greenify!, a propriety Green Tech Solution, first in SEA, to allow partners and shoppers to carbon neutralise their shopping. Synagie commits to maintain a gender balanced, diverse workforce, currently employing 450 digital commerce professionals across SEA and advocate for fair, safe, inclusive and progressive work spaces. Synagie Commerce Academy was established in 2021 to promote continuous digital commerce learning and up-skilling for Synagie team members as well as the public. For more information, please visit www.synagie.com
