E-commerce Channel Development Senior Executive/ Assistant Manager (Malaysia)

Company Description

About Synagie
Synagie is an eCommerce company that provides end-to-end commerce enablement solutions to businesses selling online and offline. Our mission is to simplify commerce and make it easier for brands and businesses to sell online. Established in 2014, our clients include some of the world’s leading MNCs in the consumer goods sector and SMBs who are looking to simplify the complex commerce process.

Synagie and its Brand Partners
For Synagie and its Brand Partners, we are the go-to market expert in terms of managing our brand partner’s end to end commerce enablement needs. Synagie helps its brand partners to accelerate its eCommerce growth through automation and synchronise its business across all channels through conversion, analytics and fulfillment. Synagie provides an exceptional on-the-job training experience that activates business drivers to stay updated with the evolving market trends and consumer insights.

Job Description

Key Responsibilities:

• Run regular cadences with the CDM Executives and Team Leads to guide and nurture the team’s growth.
• Manage team capacity and facilitate team allocation between accounts and Brand.
• Work hand in hand with the CDM Team Leads to develop and govern programs, and trainings, that deepen the team’s channel expertise and performance.
• Work closely with the Academy team to design, create and refresh training modules to form the knowledge base of platform seller tools, brand guidelines, internal processes, new business processes, industry developments, and best practices.
• Improve ways of working through templates for product creation, store banner uploading and seller tools management workflow as well brand/task allocation (including virtual workforce) to optimize processes and support consistent performance.
• Propose performance indicators and measurement tools to monitor Brand health and the quality of service provided.
• Conduct store checks and audits to ensure team members timely execution of store operations.
• Review and analyze channel promotions calendar, content & marketing data, and use your findings to improve strategies.
• Be ready to lend support and be hands on during campaigns and peak periods

Qualifications

• A bachelor’s degree, Diploma, in business management or similar fields
• Minimum of 3 to 5 year(s) of working experience in a related Commercial area within eCommerce
• Strong sense of ownership and accountability
• High personal standards for the quality of execution
• Ability to build and negotiate successful internal and external relationships.
• Tenacity to develop strategies independently and thrive in a fast-paced start-up environment.
• Strong analytical skills, proficiency with Microsoft Excel and PowerPoint
• Must be amenable to work in a hybrid setup (twice- thrice a week onsite)

Additional Information

Why choose to join Synagie?

The vision. Synagie wants to be the best. We thrive on innovation. We are competitive, but we compete only with ourselves. The feeling of working on something that will only get bigger and better is unparalleled.

The culture.We are a Singapore founded company with a start-up culture that is backed by Alibaba Group! You get to grow in your career managing the company’s businesses while charting the next chapter of Synagie’s growth –are you up for it?

The people. We have such an incredible and diverse mix of people from all walks of life. You will work with the smartest, warmest, and most talented people in this industry. Working with such remarkable professionals makes one beam with pride.

The expertise. The main thrust of Synagie is continuous improvement of talent through research, testing & learning, and training. We make sure you grow where you want to. With us, you will be able to learn so much about products, processesallof which may pave future opportunities to manage the company’s business while chartering the next chapter of Synagie’s growth and a lot more!

TheE-Commerce.Be in the thick of the E-Commerce action where we work with FMCG and Prestige Beauty brands as well as Channel partners to drive business growth, consumers' penetration and enhance shopping journey.