E-commerce Account Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title:  National Account Manager - E-commerce

Location: London Office - Hybrid

Job Description

As E-commerce Account Manager, you will manage relationships with existing & new Pure Player customers, including Look Fantastic, ASOS & Sephora (in addition to involvement with Amazon), through innovative and best in class retail activation strategies to drive consumer engagement, sales and profitability.

Responsibilities

• You will be responsible for all functional sales capabilities, including: JBPs, product availability, pricing, shopper marketing and customer development, with a focus on KPIs at all times.
• Working within a small team, you will be able to really make a difference within this rapidly growing organisation.
• Adapt & implement the eCommerce global vision, strategy and execution standards focusing on SEO with best in class content, assortment & e-shelf merchandising
• Work closely & effectively with the marketing team on customer activation plans (on and off site, including PPC & Social), in line with upper funnel activity
• Build bottom-up E-commerce Customer Account Plans (JBPs) to drive the overall business which are aligned with the Consumer Business Unit objectives and customer strategies
• P & L responsibility. Accountable to achieve Net Net Sales and Gross To Net % targets as well as proactive collaborative management of other lines in the P&L where sales have an impact or influence
• Accurate forecasting to maximise availability on Pure Players’ sites
• Strong quantitative ability and comfort with data driven decision processes, with a strong understanding of the key metrics to drive the business is expected
• Execute promotional guidelines by category and channel. Continuously evaluate ROI of trade investments amending the in-year to-go plan where necessary.                         

Requirements

• Degree level education (Commercial education, e.g., business, economics, marketing preferable but flexible)
• Must have commercial experience in e-commerce Sales (Amazon & Pureplay accounts)
• A demonstrable record of success delivering key e-commerce commercial KPIs
• Understands key business functions i.e. Commercial, Finance, Technical, Supply Chain
• UK customer / FMCG market knowledge
• Strong data analysis, organising and prioritisation skills
• Microsoft Proficiency
• Passionate about the beauty industry and always ahead of the game with industry trends and innovation
• An entrepreneurial, adaptable and confident mindset