DUAL Digital Marketing Manager

Helping you do more

DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs.

A career that grows with you

DUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.

DUAL

Digital Marketing Manager (FTC)

• An opportunity to make a real difference in a new role in a fast-paced environment
• A truly global remit, working with all five of DUAL’s regional marketing teams, and part of a small, collaborative central team
• Be part of a wider global digital community in the Howden group

Role overview

In February we launched a new global website for all our country sites, creating the need for greater coordination across our regional digital activity. We’re now looking for a Digital Marketing Manager with the experience to work with key stakeholders across DUAL and Howden as we develop a group digital strategy. This is a new role in DUAL Group which will focus on our desire to be a more digitally enabled organisation with a stronger global presence.

You’ll be an active listener helping to ensure that we leverage the existing digital expertise in DUAL and Howden, and that our strategy meets both group and regional business requirements.

Your experience of working with international stakeholders and winning their buy-in will be a critical success factor. Quite simply, we’re looking for someone who will help us do more.

Joining an international network of digital marketers, you’ll meet like-minded colleagues who seek to innovate by leveraging new digital trends, technologies and the opportunities they may present. This includes working alongside our Howden and DUAL colleagues as we establish a framework for the provision of and sharing of best practice digital marketing support and advice.

You will also play a key part in content creation and management, bringing our carrier, client and employee propositions to life across our digital platforms. This will include leveraging all channels (internal and external social channels) as well as our websites.

You’ll be part of a small central team which manages group-level marketing and communications for DUAL, and we can genuinely say that no two days will be the same. You’ll be someone who can hit the ground running and who thrives in a fast-paced environment. Coming into a new role, it is essential that you are a self-starter and used to taking the initiative.

This is great opportunity for an experienced in-house or agency digital marketer who is looking for a role where they can make a real difference.

Role responsibilities

Work with stakeholders in DUAL and Howden to develop a transformational digital plan with a pragmatic and flexible approach to execution.

Responsible for managing all Group digital channels and working closely with DUAL’s regional teams.

Websites

• Work with our regional teams to assess, brief and manage development requests with the Howden team developers
• Coordination with external agencies
• Group site: ensure our DUAL Group site is optimised for our key users
• Develop a good understanding of the CMS to build and edit content. Champion best practice with our regional teams. Understand the technical possibilities and constraints of the different website areas and be able to advise DUAL teams as needed

Content

• Consult with the business teams and create digital content as required both corporate and product as needed.
• Ensure we have a groupwide process to produce SEO optimised digital content to drive client engagement
• Manage content updates across the DUAL Group site and social channels, creating and editing copy and digital assets
• Work with stakeholders to ensure content is delivered on brand, is fully compliant, and provides the best user experience.

Reporting & BAU

• Pro-actively communicate with other teams across the business to ensure full awareness of current and upcoming projects
• Collaborate with the regional marketing teams to understand analytical data and identify ways to optimise existing activity to maximise impact, driving performance, efficiency and innovation
• Champion digital marketing to promote best practice and share results.
   

Key requirements

• Proven experience in a similar level role
• A superb communicator with experience of developing and executing a digital content plan for maximum impact and engagement
• Fluency in English is required with excellent written, editing and proofreading skills and exceptional attention to detail
• You will have experience of the marketing and comms toolbox and how to effectively bring your digital experience across online disciplines and platforms into the mix
• Experience of working in a regulated B2B financial services or professional services marketing environment
• Confident communicating professionally with people across the business, using a range of styles and techniques to adapt to different stakeholders and language and cultural barriers, to gain stakeholder buy-in
• Comfortable with developing/managing detail-orientated processes
• You will be inquisitive, action-orientated and enjoy change. Working in collaborative, agile teams you will thrive in the kind of environment where you can share and reciprocate knowledge.
• Strong organisational, planning and project management skills with the ability to prioritise and manage multiple stakeholders in a fast-paced, deadline-driven environment.
• Self-motivated and proactive with a good sense of ownership, able to work well under pressure, prioritise tasks and adapt to last minute requests
• Experience working with a CMS and a CRM (Salesforce would be ideal)
• Experience of using project management tools e.g. Monday.com is also desirable
• Experience with analytics tools (e.g. Google Analytics) - interpreting, analysing, reporting and using data for decision-making

About DUAL

Working across 22 countries, DUAL has built a reputation as a specialist underwriting group
and the market of choice for insurance intermediaries around the world. That’s how
we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.2bn of GWP.

DUAL is part of Howden, an international insurance group with employee ownership at its heart. The group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs over 20,000 people handling US$42bn of premium on behalf of clients.

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in
the community is part of the day job, and
where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in
the workplace, but in the industry and in the
wider community.

Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people
at its heart and we’re a home for talent with a unique culture: the biggest small company in
the world.

The focus on being a people-first business has always been at the very heart of the group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key.

Diversity and inclusion

At DUAL, we consider our people our chief competitive advantage and, as such, we treat colleagues, candidates, clients and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

DUAL is where ambitious people thrive

There’s an independent spirit and an entrepreneurial feel that run throughout the business. You’ll have greater freedom to use your talents to help clients and colleagues do more. We believe that’s fundamental to realising our vision to be the world’s best underwriting business.

Working here is rewarding

As well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you’d expect from a global business – and some you wouldn’t.

— Family-first policies that support you through all of life’s milestones

— Health and wellbeing benefits including private medical insurance and more

— Critical illness and life insurance cover to give you extra financial security

— A choice of rewards for every five years of service, including shares

— Volunteer leave so you can make a difference outside of work too

Reasonable adjustments

At DUAL, we're committed to providing reasonable accommodations to make sure our positions align with our people’s needs. For example, we can always make adjustments to your office set-up – your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location. If you're excited about this position but have doubts as to how ‘workable’ it is for you, please send us your application. If your profile fits the criteria, we’ll be happy to chat about any reasonable accommodations you may need.

The power to change our world

As a business, DUAL is about taking action. It’s fundamental to our entrepreneurial spirit, and it doesn’t just apply during office hours. It relates to the communities we move in and the world we live in. That’s why we constantly strive to be a force for good.

Fixed Term Contract (Fixed Term)