Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As a DRAM and Emerging Memory Quality and Reliability Assurance (DEMQRA) Returned Material Authorization (RMA) Engineer at Micron Technology, Inc., We conduct Failure Analysis (FA) of customer-returned product, summarize analysis at the electrical and physical level, identifying root cause, and establishing an associated containment plan. We constantly work with various engineering and manufacturing groups to evaluate and implement corrective actions (CAs) for the identified issues. Team member having opportunity to learn knowledge of device capabilities and characteristics along with a basic understanding of the associated manufacturing processes.
The DEMQRA RMA Engineer demonstrate the ability to work on multiple customer's feedback, while providing detailed and timely follow-up between all applicable internal organizations at Micron.
Responsibilities and Tasks
Manage FA of Customer Concerns
- Understand the customer complaint as it relates to the DRAM component or module
- When not already provided, initiate contact with customer or customer representative to identify specific failing conditions
- Oversee and direct initial bench level, system level, and ATE level analysis and interpret results
- Coordinate detailed component level analysis (electrical (EFA) and physical (PFA)) and interpret results
Handle Communication of Results with Manufacturing and Engineering Teams
- Review feedback/Corrective Action (CA) from various manufacturing areas
- Ask follow-up questions as necessary to provide an adequate customer response
- Translate results to a customer friendly format
- Analyze data from various sources for trends and variations
- Communicate the needed process improvements
Provide FA Reports to External Customers
- Summarize the RMA background and FA results
- Identify the root cause and potential improvements for use in reports
- Identify and provide containment information associated risk assessment
- Generate both interim and final FA reports for customer consumption
- Provide customer support for ongoing questions/concerns related to the FA report
Learn Knowledge of Device Capabilities and Characteristics
- Understand the latest process technology
- Recognize differences from previous technology nodes with the associated risks
- Understand the datasheet specifications for each device
- Stay up-to-date on common customer DRAM applications
- Partner with field support teams to understand ongoing customer status
Education
Bachelor's or Master's Degree or equivalent experience in Electrical/Electronic/Physics/Computer Engineering
Experience
- Fresh graduates or experience candidates are encouraged to apply.
Requirements:
- Able to use Excel/ JMP for data analysis will be an advantaged
- Able work independently and less job supervision
- Highly motivated and driven to achieve targets in tight schedule with limited resources
- Strong interpersonal skills and coordinating abilities to work across various functional team
- Good and positive interpersonal skills and growth mindset
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
Top Skills
What We Do
We are a world leader in innovative memory solutions that transform how the world uses information. For over 45 years, our company has been instrumental to the world’s most significant technology advancements, delivering optimal memory and storage systems for a broad range of applications.
From smartphones and tablets to PCs and the data centers delivering services to these devices, Micron memory can be found fueling the applications you rely on every day. Micron memory is engineered to meet exacting needs in the most demanding environments across a wide range of applications including AI, automotive, mobile, data center and client. Because data is everywhere, Micron memory is everywhere, too.
Why Work With Us
Global opportunities, team member development, and career advancement—Micron invests in you and celebrates your skills, a growth mindset, and the tenacity to strive. At Micron, everyone innovates.
