Donation Program Consultant

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

The Donation Program Consultant I strategically plans, implements, and evaluates internal and external systems to impact hospital and community donation programs. The Donation Program Consultant is primarily responsible for developing, implementing, and monitoring hospital policies, procedures, strategies, and action plans to enhance eye, organ, and tissue donation within the assigned service areas. This role will also collaborate with other departments within Donor Network West to perform these functions. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Takes primary responsibility for hospital donation strategy development and organ and tissue donation performance at assigned hospitals
• Sets quarterly and yearly goals to continuously improve performance that is consistent with Donor Network West organizational goals and strategic plans.
• Secures and maintains collaborative hospital leadership & physician relationships.
• Provides support on-site at hospitals during active organ cases which may include referral response, family support, and family approach as needed.
• Negotiates Donor Network West needs and necessary services with physicians, nurses, and ancillary services prior to and during organ and tissue donor cases.
• Participates in post donation after action review/debrief meetings/Feedback with physicians, nurses, and ancillary staff involved.
• Performs quality assurance (QA) of data and maintenance of referral and donation process metrics
• Provide concise written communications to external and internal partners.
• Ensures current hospital affiliation agreement is maintained at all assigned hospitals.
• Present plans and strategy to hospital administration, physicians, and nursing staff.
• Provide conflict resolution, and advocacy with hospital administration, as needed.
• Responsible for hospital program site maintenance by ensuring all regulatory requirements are met as scheduled, including medical record review, education, hospital policies related to donation, hospital strategic plans.
• Participates in community events surrounding assigned hospital(s) such as Donate Life Month, as well as community-based donation promotion activities.

QUALIFICATIONS

• Possess extensive knowledge of public education, hospital, and business development. Maintains strong hospital and physician relationships.
• Strong public speaking skills/experience giving formal presentations.
• Understand hospital and community education needs of the organization and effectively formulate a plan of response. Ability to clearly communicate plan to organizational staff, internal, and external stakeholders.
• Ability to communicate and present information effectively and concisely within a team environment.
• Proactive team player who can multitask with ease and uphold organizational core values.
• Strong attention to detail, excellent written and verbal communication skills. Thrives in a fast-paced dynamic environment and adjusts to new priorities as required.

EDUCATION AND EXPERIENCE

• Undergraduate degree in business health administration, marketing, and/or nursing required.
• 1 - 2 years’ experience educating physician and healthcare professionals preferred 2 - 3 years’ experience within a hospital system. Experience in collaboration, education, and negotiation with governmental regulatory bodies and key regulatory personnel preferred
• Must maintain valid California or Nevada driver’s license and ability to travel to DNWest service area by car.
• Experience in presenting information, data, trends, and strategies to upper management, health care leaders, public groups, and other professionals preferred
• Experience in sales and negotiations with individuals, businesses, and/or healthcare organizations preferred.

Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.