Documentation Specialist

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. 

DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. 

Position Summary:   This position provides support essential to the MRO division through completing follow up and review of donor information provided in relation to positive drug testing results. The position also plays a critical role in fostering a culture that strives to provide excellence in service to clients through maintaining strict confidentiality as well as prompt responsiveness and helpful, courteous interactions.

Essential Functions and Responsibilities:

• Monitor queue to follow up on MRO requests for documentation from donor’s needed to determine final test result type.

• Contact donor’s physician, dentist, pharmacist, emergency room or other health care professional to verify prescriptions, medications recently administered, or request approved release of medical records.

• Monitors status, answers calls, returns messages and follows up diligently until all information is secured and documentation is complete. 

• Enter documentation into MRO computer system promptly and updates queue to verify results have been completed.

• Alert MRO of unusual findings and discrepancies to address potential concerns.

• Determine if medication and/or information provided matches MRO request.

• Develop ability to evaluate if medication and/or information provided is metabolically correct as a potential explanation for a positive test result

• Releases verified negative test results and defer tests that remain positive to MRO

• Remain familiar with “Medical Procedures", drug testing processes, and drug classes

• Maintain strict confidentiality a positive and professional demeanor while interacting with clients and business partners so as to always promote company’s standards of excellence in service.

• Performs other related duties as assigned.

Key Skills & Experience:

• High School Diploma or GED required, Associates Degree preferred.

• 2 years of related MRO experience, medical, or pharmacy preferred.

• Intermediate skill level in Microsoft Office Suite

• Exceptional writing, editing, and proofreading skills, with an eye for detail.

• Strong verbal and written communication skills as demonstrated through phone presence and email quality ability to identify and quickly escalate issues.

• Must show initiative and be reliable to work with some independence once trained.

• Detail oriented, organized and the ability to problem solve.

Training Schedule: Monday - Friday- 9:00 am – 5:30 pm ESTWork Schedule: Monday - Friday- 10:00 am – 6:30 pm EST 

Physical Requirements:

Must speak, read and write in English. Required to talk, listen, walk, sit, stand, use hands, handle, or feel objects, tools, or controls; reach with hands and arms.

The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at [email protected].

EOE/M/F/Vet/Disability

The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at [email protected].

Job Pay Range

$15- $17

EOE/M/F/Vet/Disability