Company Description
Join Sutherland - Where Your Career Soars!
About us!
Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
At Sutherland, You'll:
- Dive into intriguing projects for renowned global brands.
- Grow and sharpen your skills in a vibrant and supportive environment.
- Collaborate with exceptional talents on exciting initiatives.
Job Description
To make sure our customers have an awesome experience, you'll be the mastermind behind:
- Review and validate customer documents;
- Assess potential risks linked to customer profiles and transactions;
- Maintain accurate and well-organized records of document verification and customer data;
- Collaborate with different departments to resolve verification-related issues;
- Stay updated on KYC, AML, and compliance regulations to follow best practices;
Qualifications
- Minimum Language requirements: English (B2);
- 6 Months+ of relevant working experience in a back-office or customer support role will be considered an advantage;
- Attention to detail;
- Proactive and Customer-centric;
- Basic computer skills & MS Office / Google Suite proficiency;
What we offer:
- Long-term job security with a permanent contract.
- Additional health and life insurance coverage.
- Generous annual leave.
- Food vouchers and paid breaks.
- Competitive salary and clear career progression.
- World-class on-the-job training.
- Cozy office in Sofia
- 24/7 shifts available
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
