TransUnion's Job Applicant Privacy Notice
What We'll Bring:
We are seeking a meticulous and organized Documentation Specialist to join our dynamic team. In this role, you will play a critical part in creating, maintaining, and ensuring the accuracy and consistency of documentation across various projects and departments. As a Documentation Specialist, you will be responsible for producing comprehensive technical documents, user manuals, and operational procedures that adhere to the company's standards and best practices. You will collaborate with cross-functional teams, including engineering, quality assurance, and product management, to gather information and ascertain documentation requirements. Your ability to clearly articulate complex concepts in a user-friendly manner will be vital in helping employees and clients understand our products and services effectively. This role offers a unique opportunity to contribute to the quality and clarity of our documentation processes, making a lasting impact on the overall efficiency of our operations. If you are detail-oriented, possess excellent written communication skills, and have a passion for technical writing, we would love to hear from you. You will be an essential part of our team, ensuring that our documentation not only meets regulatory standards but also enhances user experience and promotes the successful utilization of our offerings.
What You'll Bring:
- Lead the drafting and updating of complex process documents, technical documents, and process maps
- Oversee the validation of documents, ensuring high standards of accuracy and compliance
- Strategically design and enhance the knowledge management repository to support organizational goals
- Develop and oversee the implementation of long-term storage strategies in line with regulatory policies
- Lead the creation and management of comprehensive training programs for all employees
- Conduct and oversee quality reviews and audits, driving continuous improvement in document quality and integrity
- Lead the integration of advanced AI tools (e.g., Microsoft CoPilot, ChatGPT) to automate and enhance knowledge management processes
- Ensure all process documentation adheres to BPMN standards and best practices
- Extensive experience with tools like Confluence, Lucidchart, Process Street, and advanced AI-driven knowledge management tools
Impact You'll Make:
- Bachelor's degree in Information Management, Library Science, or a related field
- 7+ years of experience in knowledge management or a related field
- Must have strong attention to detail to review, edit, and format documents accurately, identifying errors, inconsistencies, and non-compliance issues, and ensuring document quality and integrity
- Should possess strong organizational skills to manage multiple documents, versions, and revisions effectively, ensuring that documentation processes are streamlined and efficient
- Must have strong communication skills to collaborate effectively with cross-functional teams, convey information clearly and accurately, and facilitate document reviews, approvals, and revisions
- Strong problem-solving skills to identify issues, analyze root causes, and recommend solutions to address documentation-related challenges, such as compliance gaps, process inefficiencies, and quality issues.
TransUnion Job Title
Specialist III, Business Operations
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
