Dispute Specialist

At Maersk, we have big plans for logistics and services. Our aspiration is nothing less than to become the global expert in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever. We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we push ourselves to do better, and we encourage each other to do the same.
We are looking for Dispute Specialist to join our team in Istanbul!
Key Responsibilities
 

• Take accountability for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for import & export areas
• Own and manage all customer facing activities regarding invoicing
• As part of Commercial Intelligence - build strong relationships with customers and internal stakeholders to understand their needs, potential gaps that need to be improved to avoid misunderstanding on invoicing and payment stage
• Ensure smooth execution by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and issue resolution ownership
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities
• Work actively with other departments and Maersk offices in other regions.
• Analyze disputed invoices and perform necessary corrections in case of internal errors in accordance with the standard processes
• Communicate resolution summary/ findings to customers and educate customers about our new products to avoid misunderstanding which can be resulted with invoice rejections
• Maintain strong relationship with Sales, Customer Service, Finance, Product and back-office teams
• Able to identify root causes of disputes to avoid future occurrence.
• Provide suggestion for overall improvement
• Perform pre-audit activities to prevent negative impacts prior to invoicing in case of need
   

We are looking for
 

• University degree in a related area
• 1-2 years of experience in related area is a plus
• Strong customer understanding and problem solving skills
• Focus on constant improvements and learning
• Efficient, decisive, result orientated and able to multitask
• Excellent command of written and spoken English, native Turkish
• Understanding the needs of the business and of the customer
• Energetic, self-motivated, and dedicated
• Willingness to be a team player

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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