Dispute Manager

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:

We are looking for a highly motivated, intellectually curious, and results-oriented Dispute Management Specialist that will thrive in a fast-paced environment. You will be responsible for analyzing Cost of Revenue (COR) related expense variances, and reporting and tracking ongoing changes. You will be involved with telecom expense bill audits, the associated disputes, and the resolution and reporting on the outcomes. Working closely with functional area leaders, you will ensure all operational inconsistencies are identified, solutioned, and outcomes are communicated effectively. You will directly manage projects as assigned, with emphasis on audit, dispute resolution, and other CoR savings initiatives. You will help train and guide other analysts and serve as a primary point of contact during direct manager’s absence. 

Duties and Responsibilities:

• Analyze, present and explain key CoR telco disputes and operational impacts
• Review consolidated dispute balances and provide feedback upstream to internal partners
• Identity and file vendor rate disputes
• Work with vendor account teams and internal GTT resoources to resolve
• Ensure compliance to Claim Management Guidelines
• Assist with external audit queries regarding claim sampling
• Prepare input to slide decks for various presentations & team reviews
• Become acquainted with key business partners to deliver accurate and meaningful updates, as it relates to the assigned projects
• Communicate and report to internal partners of assigned projects

Required Experience/Qualifications:

• Bachelor's degree (Finance, Business, or STEM) or equivalent experience plus 3-5 years of related experience in a corporate environment.
• Prior experience with billing / audit of Telco services desired
• Strong financial acumen and business judgment
• Excellent analytical and critical thinking abilities
• Data analysis experience (i.e. MS Access, SQL/BO, and/or Tableau) desired
• Effective communication and presentation skills (written and verbal) with an ability to explain sophisticated issues in an understandable way across all levels, including executive leadership
• Ability to build and maintain strong cross-functional business partnering relationships
• Excellent organizational skills, with extreme attention to detail, accuracy and accountability
• Comfortable with changing requirements and priorities & able to multi-task in a fast-paced, constantly evolving environment
• Strong proficiency with Office Suite applications, especially MS Excel required

Desirable Experience/Qualifications:

• Telecommunications background, with International telecom expense billing / audit experience preferred

Hours/Travel:

• Standard US business hours (Eastern Time Zone)
• Remote allowable

Core Competencies:

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Confidentiality: Knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations.
• Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
• Oral Communications: Knowledge of oral communications issues; ability to express oneself and communicate with others verbally and appropriately.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Accounting: Knowledge of accounting methods, processes, and tools; ability to maintain and prepare financial statements and reports using accounting methods and processes.
• Accounts Payable (A-P): Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts payable practices and procedures.
• Cash Management: Knowledge of the principles and methodology of cash management; ability to use tools, techniques and processes to administer and invest short-term financial inflows and outflows.
• General Ledger (G-L): Knowledge of tools, practices and considerations for general ledger; ability to update and validate general ledger data.

Universal Competencies:

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.