Dispatcher

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Dispatcher works to direct the day-to-day route and trip operations.  Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable). 

Location: 240 Garfield Street, Eugene, OR 97402

What you’ll do:

• Assist with all phone call information and dispatching of rides

• Organize and route trips based on schedule and location to ensure optimal performance

• Provide assistance to drivers for directions to destinations

• Assist drivers and transportation providers with problems or issues relating to scheduling

• Establish and maintain effective communication with transportation providers

• Report and record all incidents to the applicable manager

• Document and report provider no shows or on-time-performance issues

• Inform transportation providers of their next-days trips and any new trips that occur

• Monitor radio, telephones and on-road provision of service for quality

• Record time of departure, destination, and expected time of return

• Provide feedback on drivers’ performance

• Perform additional duties as assigned or required

What you'll need:

Experience, Education & Certifications:

• High school diploma or G.E.D. equivalent

• 2+ years in transportation routing, dispatching, and scheduling expertise preferred

• 1 year experience working with the applicable transit scheduling system preferred

• Knowledge of GPS and GIS systems preferred

• Possess valid authorization to work in the United States

Skills:

• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications

• Regular attendance is required

Even better if you have...

• Ability to work flexible hours as required

• Ability to maintain high level of confidentiality

• Excellent communication and interpersonal skills

• Good organizational skills with attention to timeliness and detail

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match 

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave 

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program 

• Leadership Mentoring Opportunities 

Hourly Rate: $21.00/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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