Director, Verifi Post Purchase Global Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Verifi global operations team is responsible for the operating performance and growth of Verifi’s post purchase solutions. We collaborate closely with clients, prospects and internal teams to deliver solutions that enable merchants to achieve optimal dispute management. We are seeking a Director, Post Purchase Global Operations to help develop and drive strategy and operationalization of Verifi solutions through Verifi/VAS teams. This includes developing strategies, sales enablement, product commercialization and operationalization across global teams. 

The successful candidate will have excellent communication, presentation and organizational skills, and an initiative-taking and creative approach collaborating with cross functional teams to ensure product adoption targets are exceeded. This is a high impact role, where priorities and demands can change quickly.

Essential Functions:

• Develop and implement strategic plans that drive global commercialization and operationalization of Verifi solutions through Verifi and VAS teams. Navigate and address regional challenges and opportunities, and work to prioritize across different lenses.

• Collaborate with senior leaders and cross-functional teams, including product management, marketing, sales operations, legal, analytics and more, to drive alignment and achieve shared objectives.

• Work closely with regional sales and commercialization stakeholders to accelerate the global expansion of Verifi solutions, ensuring alignment with global team goals and Verifi goals, continually progressing global scale.

• Leverage analytical skills and resources to translate data-driven insights into actionable operational plans that drive transparency and accountability.

• Build and maintain strong relationships with internal and external stakeholders, meeting regularly with regional teams to drive alignment on targets, key client acquisition, proactive risk management and deliver continual operational and go-to-market improvements.

• Influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion.

• Design novel ways of structuring solution messaging, go-to-market programs, incentives, and ways of working to supporting teams to be nimble and deliver to aggressive targets.

• Deploy and manage comprehensive metrics to monitor performance to target, to ensure clear goal setting, tracking and achievement across regions.

• Anticipate and identify risks and implement risk mitigation strategies.

• Act as a critical liaison between Verifi leaders and VAS regional stakeholders, ensuring transparency and alignment on commercial strategy and performance to target.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications
•10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred Qualifications
•12 or more years of work experience with a Bachelor’s Degree or 8-10 years of
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years
of work experience with a PhD
•Aptitude for linking business strategies to business outcomes.
•Aptitude for influencing and building consensus with cross-functional partners.
•Experience with sales, finance, product, commercialization and marketing teams
•Keen interest in the financial services or payments industry, with a focus on innovation and transformation
•Demonstrate ability to influence and collaborate with others. Build relationships with solid trust and mutual respect as the foundation.
•Strong Intellect with ability to combine analytical reasoning, creativity and judgment. Able to handle complex matters, with multiple initiatives going on simultaneously. Able to understand strategic issues, as well as tactical operational details.
•Demonstrates alignment to Visa's Values (Lead Courageously, Obsess about Customers, Collaborate as One Visa, Execute with Excellence) and has the capability to motivate others.
•Energetic, resourceful, fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excellence.
•Able to anticipate risks and propose practical plans with stakeholders.
•Comfortable to challenge the status-quo sensitively and constructively. Intellectually agile, self-confident and an effective communicator.
•Demonstrated analytical and quantitative skills and ability to derive insights
from data.
•Exceptional attention to detail, organizational skills, and the ability to manage projects effectively.
•Proactive work ethic, capable of navigating uncertainty and identifying process improvements.
•Proficiency in data analysis tools and software (e.g., Excel, SQL, Power BI), and Microsoft 365

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 135,300 to 245,400 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.