Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission
Zocdoc’s most important asset is our people. As the Director, Total Rewards, you will lead the design, delivery, and management of Zocdoc’s international compensation & benefits programs. Working closely with stakeholders, you’ll ensure our programs are competitive, compliant, and aligned with our mission and business goals. Your expertise will shape impactful, equitable rewards strategies that attract and retain top talent, driving Zocdoc's mission to transform the face of healthcare.
You’ll enjoy this role if you are…
- An analytical thinker who uses data and insights to inform decisions, ensuring your recommendations are grounded in evidence and tailored to the organization’s needs
- A creative problem-solver who thrives on turning complex challenges into innovative and scalable solutions that deliver measurable results
- A skilled communicator who can distill complex concepts into clear and compelling narratives for a variety of audiences, from executives to individual contributors
- A collaborative partner who excels at building relationships across teams and functions, fostering trust and alignment to drive shared goals
- Future-focused, staying ahead of trends and constantly learning to ensure Zocdoc’s Total Rewards programs remain competitive and relevant
- Results-oriented, motivated by seeing the impact of your work, whether it’s through improved employee retention or the success of a new initiative
Your day to day is…
- Designing and managing Total Rewards programs, from compensation plans, ensuring they align with Zocdoc’s goals and values
- Serving as the subject matter expert on compensation topics (e.g., salary, bonus, equity, incentives), with a focus on both U.S. and India markets
- Collaborating with HRBPs and business leaders across the U.S. and India to ensure compensation strategies align with the needs of both regions, fostering a consistent and fair approach
- Analyzing data and market insights to craft recommendations that support competitive and equitable rewards practices
- Leading the mid-year and year-end compensation processes, ensuring efficiency, accuracy, and alignment with company objectives
- Overseeing the design and governance of incentive plans, driving engagement while meeting compliance standards
- Acting as a key problem-solver and escalation point for unique compensation and rewards scenarios
- Leading cross-functional projects and initiatives that impact Zocdoc’s Total Rewards strategy
- Advising and influencing senior leadership on rewards-related decisions, presenting data-driven insights with clarity and confidence
- Continuously monitoring industry trends and best practices to inform future-focused Total Rewards strategies
You’ll be successful in this role if you have…
- 5-7 years of experience in compensation, benefits, or related fields, with a focus on compensation and equity, and a proven ability to scale programs in a fast-growing company.
- At least 3 years of experience managing a team or leading projects with cross-functional partners.
- Proven experience navigating the complexities of compensation in global teams, including regulatory compliance and market competitiveness in both the U.S. and India.
- Strong interpersonal skills, with the ability to build relationships and collaborate effectively with various stakeholders, both domestically and internationally.
- Excellent communication skills, with the ability to translate complex compensation concepts into clear, actionable insights for different audiences.
- A hands-on, roll-up-your-sleeves mentality, with a balance of strategic thinking and attention to detail in execution.
- Experience leading or managing projects that involve both domestic and international components, demonstrating your ability to manage the unique challenges of working across time zones, cultures, and legal frameworks.
- Experience working in a high-growth, tech-focused organization, where flexibility and the ability to manage competing priorities are crucial.
- Deep proficiency in compensation systems like Workday (strongly preferred), with the ability to leverage data to drive decision-making.
- Experience overseeing compensation and benefits for both U.S. and India-based teams, managing the nuances of each market.
- Professional HR/Compensation/Benefits certifications (such as CCP) are a plus.
- A demonstrated track record of problem-solving in complex and ambiguous environments.
- A strong understanding of compensation regulations and best practices in the U.S. and India, and the ability to apply them to create fair, compliant, and competitive programs.
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
- Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$180,000—$270,000 USD
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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What the Team is Saying
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What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
