Director of Technology Innovation & Data

Join our team! 

We are looking for a talented and passionate Director of Technology Innovation & Data to join our team! We are looking for a candidate who has good communication and leadership skills, has a passion for service and has strong interpersonal and team player skills. They must be able to deal with the challenges of a business that is open 24 hours a day.  These challenges make this industry and this particular job both fascinating and demanding.  

About the role: 

The Director of Technology Innovation & Data will execute hotel and corporate system strategies, be responsible for efficient operation and maintenance of all computer systems, data and voice communications activities at the property. They will also forecast technology requirements and upgrades to the existing technology to improve effectiveness of installed systems. The Director of Technology Innovation & Data will report to the Director of Finance. 

Preferred qualifications and skills: 

• The ideal candidate will have five years of experience in hotel IT with at least two years experience as a Hotel Director of Technology Innovation & Data. 

• Project management and knowledge of hospitality applications, PMS, HSIA and POS would be considered an asset.  

• Highest level of integrity and transparency 

• Strong interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources and influence stakeholders 

• Strong written and verbal communication skills to prepare and deliver reports, projects, effective presentations and facilitate meetings. 

• Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills 

• Promote a continuous learning environment that creates an atmosphere for professional development opportunities 

• Apply an ethical approach to influence the outcome of situations 

• Serve as a role model for others by demonstrating appropriate business conduct 

• A working technical knowledge of hotel systems and operations. 

• Desirable Microsoft or Cisco Certifications, strong network-building and trouble-shooting skills, including Microsoft Operating Systems, MAC Operating Systems and applications 

• Strong business, resources and project planning experience 

Key Functions: 

• Maintain harmonious and professional relationship with all departments and Home Office. 

• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. 

• Must have strong interpersonal skills and be able to relate to all levels of management. 

• Must be able to assist hotel guests with technical requirements and issues. 

• Actively participate in quarterly Regional Systems meetings and shared ideas and best practices. 

• Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred. 

• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. 

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. 

• Establish and maintain user procedures and hardware familiarization for all systems.  

• Establish and maintain system security procedures consistent with control requirements and corporate policy. 

• Maintain accurate records of system files; software and hardware issues and service requirements. 

• Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application. 

• Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable. 

• Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc). 

• Administer Microsoft Outlook, connection to global VPN and other communication tools 

• Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies. 

• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database. 

• As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations. 

• Good knowledge and support for Desktop OS and applications. 

• Provide direct guest support and quality support to function rooms and conference services. 

• Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.  

• Be a business manager.  Recommend new applications as requested by hotels to streamline business processes and improve workflow. 

• Negotiate and execute computer and data communications contracts to ensure compliance with their requirements. 

• Implement technology “best practices” from other Four Seasons properties that are workable. 

• Establish product lifecycle management for hardware/software and 10-year capital planning for technology. 

• Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses. 

What we offer: 

• Paid time off, including vacation days, management holiday days, and sick days 

• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide 

• Complimentary meals in our employee dining room, OASIS 

• Complimentary dry cleaning of business attire 

• Excellent Training and Development opportunities, including educational assistance, discounted e-Cornell courses, and access to complementary e-training  

• Robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, virtual health care, Employee and Family Assistance Program 

• Employer paid retirement plan with RRSP/TFSA flexibility 

We look forward to receiving your application!