Director, Technical Program Management (Customer Success)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re hiring a Director, Technical Program Management (TPM), Customer Success, to lead the strategic portfolio and oversee technology programs, driving innovation and execution within Customer Success!
This role involves direct team management, partnering with leadership to oversee cross-functional planning and delivery of priorities, initiatives, and PI planning, ensuring seamless integration and delivery of substantial business value across the portfolio.
You're an experienced at effectively communicating across organizational levels, from individual engineers to senior executives, and have a proven track record of managing large, complex programs.
This is a hybrid role with an in office commit of a minimum of 10 times/quarter to one of our eligible locations: Indianapolis, IN or Dallas, TX.
Requirements:

• 10+ years (Director, TPM) of enterprise software/technical program or engineering management experience at an enterprise technology company

• 3+ years with Portfolio Management at a large technology company

• 5+ years with direct people management skills, include FTE, contractors (and vendors)

• A Team Builder with demonstrated experience managing a diverse workforce in a Managed Service Provider (MSP) and Staff Augmentation model

• Experience with annual long range, and quarterly, and program planning & road mapping

• Understanding of Agile and SAFe frameworks and how to adopt them across a large, scaled, global, enterprise organization

• 5+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle

• A strong understanding of AI and Agentic concepts as we lead the transformation of Salesforce into the Agentic age

  • Including Einstein AI toolset, LLM, RAG, Data Cloud & Data Architecture, Prompt Frameworks & Prompt Engineering, AI and Vectorized testing strategies, and AI Security concepts

• Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment

  • Strong visual presenter, who can explain complex concepts to a global audience and gain alignment and consensus

  • Strong influence, organizational skills, and business understanding required to prioritize the portfolio of work, cross BPG deliverables, and dependencies in an N+1 manner across a dynamic environment

• Deep understanding of program and organizational financial management concepts of budgeting, planning and forecast and balance a greater than $50m P&L

• The ability to navigate a large, complex organization and quickly develop relationships with a large set of Stakeholders, Vendors and Partners

• A related technical degree required

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.