Director, Strategic Partnerships

About the Job Opportunity

The Director, Strategic Partnerships plays a pivotal role in driving the company’s growth strategy by leading, managing, and expanding a portfolio of high-impact partnerships. This position is key to accelerating revenue growth, increasing market share, and enhancing customer retention through strategic collaborations. As a critical growth leader, the Director will develop and execute partnership strategies that align with the company’s long-term business objectives. The role involves building and nurturing strong relationships at the executive level, overseeing the end-to-end management of partnership programs, and ensuring seamless operational integration across the organization. By collaborating with cross-functional teams, this leader will ensure that partnerships fuel the company's overall strategic growth initiatives and deliver measurable business outcomes. 

What You’ll Do

Strategic Partnership Management & Growth:

• Own and manage a portfolio of strategic partnerships, ensuring full program effectiveness and alignment with business goals. 
• Develop and implement partnership strategies to drive assigned business growth quota and mutual value, align key objectives, and drive adoption. 
• Foster strong, long-lasting relationships with key partners, serving as the primary point of contact for driving executive and leadership-level engagement. 
• Utilize PartsSource’s sales methodology and growth plays, for implementing and executing defined sales strategies and growth initiatives to drive customer retention, revenue generation, and market share expansion. 
• Partner with internal teams to ensure alignment of partnership goals with company-wide objectives and drive mutual value for both parties. 

Relationship Building & Executive Engagement:

• Work closely with executive stakeholders to understand business needs and objectives, ensuring partnerships are aligned with long-term strategies. 
• Facilitate executive-level meetings, discussions, and presentations to communicate partnership progress, opportunities, and potential expansion. 
• Build and maintain strong relationships across executive teams and stakeholders, acting as the liaison between the company and partners. 
• Educate internal stakeholders and teams on partnership positioning, goals, and objectives to foster cross-functional collaboration and engagement. 

Program Management & Execution:

• Lead and manage partnership programs from initiation to execution and delivery, ensuring all elements are successfully integrated into business operations. 
• Oversee the development and implementation of program plans, timelines, budgets, and key deliverables. 
• Monitor program performance, ensuring all milestones are met on time, within scope, and aligned with strategic goals. 
• Identify potential risks early and develop mitigation strategies to minimize disruptions or delays. 
• Proactively address challenges, resolve issues, and maintain momentum to ensure the success of each partnership program. 

Performance Measurement & Continuous Improvement:

• Define and track key performance indicators (KPIs) to measure partnership success, ensuring that all strategic goals are met. 
• Continuously assess and improve partnership processes, methodologies, and operational efficiencies to maximize the effectiveness of collaboration. 
• Stay current with industry trends, regulatory and compliance requirements, and technology innovation, leveraging new insights to enhance program outcomes. 
• Utilize data-driven insights to refine strategies, optimize program execution, and adjust partnership models as needed to improve performance. 

Cross-Functional Collaboration & Customer Success:

• Ensure effective communication and collaboration across internal teams, including product, customer success, finance, sales, and operations, to ensure the seamless integration of partnerships into the company’s overall business. 
• Act as the point of escalation for customer experience, operational oversight, and resolution of key issues impacting customer satisfaction. 
• Champion a solution-oriented approach to the partnership ensuring a best-in-class customer experience. 
• Partner with customer care, product teams and customer success to create feedback loops that address customer needs, improve service offerings, and identify new growth opportunities. 

Your Background

• 10+ years of experience in strategic partnerships, business development, or client facing roles within the Healthcare Industry 
• Proven track record of managing large, complex partnership portfolios and driving business growth. 
• Strong relationship builder and influencer from cross-functional team members through executive stakeholders  
• Experience with contract management, partnership KPIs, and performance optimization. 
• Ability to identify and mitigate risks and resolve issues proactively. 
• Bachelor's degree in Business Administration, Management, Healthcare Administration, Engineering or a related field.  Master’s degree or MBA is preferred. 

Who We Want to Meet

• Act Like an Owner – You take the initiative and are focused on seeing commitments all the way through to completion.  
• Serve with Purpose – You are purpose driven and committed to understanding the challenges our customers face.     
• Adapt to Thrive – You are open to new ideas, embrace change, and learn from new experiences.  
• Collaborate to Win – You communicate effectively across your team to deliver shared goals.  
• Challenge the Status Quo – You are a creative problem solver and focused on making timely decisions with the data and information available to you.