Director, Software Development

Posted 20 Days Ago
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Palo Alto, CA
175K-250K Annually
Senior level
Artificial Intelligence • Fintech • Information Technology • Productivity • Software • Conversational AI • Generative AI
Aisera: ChatGPT and AI Search for the Enterprise
The Role
As the Director of Software Development at Aisera, you will oversee scalable and secure AI-based SaaS solutions, mentor a software engineering team, and implement best practices in Agile and DevOps. You'll define the development strategy, track software performance KPIs, and ensure compliance with industry standards by staying updated on emerging technologies.
Summary Generated by Built In

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

We are seeking an experienced Director of Software Development to lead and scale our engineering team. This leader will drive the design, development, and deployment of our Agentic AI application platform while ensuring high performance, security, and scalability. The ideal candidate has expertise in Agentic/Gen AI, SaaS platforms, cloud technologies, and software engineering best practices.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process (with some flexibility to WFH).

Responsibilities:

  • Define and execute the software development strategy aligned with Aisera’s business goals.
  • Oversee the development and deployment of scalable, secure, and Gen AI based enterprise SaaS solutions.
  • Drive architectural decisions, ensuring reliability, maintainability, and efficiency.
  • Lead, mentor, and grow a high-performing team of software engineers, architects, and developers.
  • Own end-to-end software development processes, ensuring high-quality and timely product releases.
  • Implement Agile, DevOps, and CI/CD best practices to optimize development workflows.
  • Collaborate with Product Management, Data Science, and Customer Success teams to align development with business needs.
  • Establish and track KPIs for software performance, scalability, and customer experience.
  • Ensure adherence to security, compliance, and industry best practices.
  • Optimize system performance, reliability, and cost efficiency.
  • Foster a culture of innovation, collaboration, and technical excellence.
  • Stay ahead of emerging technologies in Agentic AI, cloud computing, and security.

Basic Qualifications:

  • 12+ years of experience in software development, with at least 5+ years in leadership role.
  • Proven ability to scale engineering teams and drive execution in fast-paced environments.
  • Strong experience in cloud computing (AWS, Azure, GCP), Gen AI/Agentic AI and enterprise SaaS.
  • Proficiency in modern programming languages (Java, Python etc.).
  • Deep understanding of microservices, containerization (Docker/Kubernetes).
  • Understanding of relational databases as well as NoSQL data stores.
  • Experience in Agile development, CI/CD, incident management, and DevOps best practices.
  • Strong decision-making, problem-solving, and communication skills.
  • Bachelor’s or Master’s degree in Computer science, Engineering, or related field.

Preferred Qualifications:

  • Startup experience
  • Enterprise SaaS experience
  • Experience with machine learning and AI applications.

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.


At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

Bay Area, CA

$175,000$250,000 USD

Top Skills

Java
Python
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The Company
HQ: Palo Alto, CA
265 Employees
On-site Workplace
Year Founded: 2017

What We Do

Aisera is a leading provider of enterprise Generative AI apps and a platform that helps enterprises accelerate revenue growth, improve user productivity, lower costs, and create magical user experiences.

Our products - AiseraGPT, AI Copilot, AI Search, and Agent Assist - are built on our Generative AI Platform that serves as the fundamental building block for enterprise GenAI applications. Aisera leverages a TRAPS framework (Transparent, Responsible, Auditable, Privacy, and Secure) to meet stringent data governance requirements while adhering to the highest standards of Responsible AI.

Aisera products deliver human-like interactions with a multi-modal interface, providing contextually rich conversations that boost user productivity. With pre-trained, domain-specific LLMs grounded in customer data, our products offer higher accuracy, fewer hallucinations, and increased resolution rates. They address critical industry challenges, spanning a wide range of solutions, including AI-driven software engineering, code generation, content and knowledge creation, workflow automation, and natural language AI-powered analytics.

AiseraGPT automates knowledge retrieval and repetitive tasks, while AI Copilot serves as a personal companion for answering questions, analyzing data, and completing tasks. Agent Assist provides real-time assistance for agents, including case summarization, recommendations, and next best actions, through an embedded UI widget in SaaS applications like ServiceNow, Salesforce, Workday, and more. Aisera’s AI Search allows users to perform secure, private, and permissions-aware enterprise-wide searches using natural language, generating answers, summaries, and micro-actions to boost efficiency.

Aisera provides a Universal Bot with a unified interface to resolve user requests across all domains, including Engineering, HR, IT, Sales, Marketing, Customer Service, Life Sciences, Healthcare, Financial Services, and Retail. Aisera compliments these offers with action bots that are built-in with customizable AI Workflows through an Event and Visual Studio to take action and automate business processes.

Aisera technology is based on an Agentic and reasoning architecture that can perform intentless and intent-driven natural language requests across unstructured and structured databases, business apps, and systems of records. Users benefit from a default large context window, personalized responses, and summarizations.

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