Director, Site Reliability Engineer

Who We Are:

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce.  If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly!

About the Role:

OrderGroove is looking for an extraordinarily talented, passionate and naturally curious person to join our Engineering Team. Our Engineers are problem solvers who get excited about pushing the boundaries of what we can achieve, love learning and thrive in a fast-paced, collaborative environment. As the Site Reliability Engineer Director you will be joining our SRE team whose primary goal is to infinitely scale and secure our cloud-based hosted platform and accelerate time to market of code deployments while supporting the biggest brands in the world.

What You Will Do:

• You will define and execute the vision for continuous delivery, cloud deployment strategies, and operational excellence.
• You will spearhead our reliability, scalability, and automation efforts to ensure our platform operates securely and efficiently.
• Work closely with engineering, security, and QA teams to enhance deployment and release processes.
• You will help us scale how we push high-quality code, securely and efficiently.
• You will guide, mentor, and collaborate with an awesome group of highly passionate engineers.

About You:

• 8+ years working in DevOps, SRE, or similar capacity managing cloud/private or hybrid environments.
• Passionate about automation, leveraging best-of-breed technologies, and eager to learn new skills.
• Experience working with automation tools (we use Terraform, Ansible and Chef).
• Experience with Kubernetes, Docker, and container orchestration best practices.
• Comfortable with systems Linux administration (CentOS / RHEL / Debian).
• Experience configuring CI/CD pipelines using Jenkins, GitHub Actions, or GitOps.
• Fluent with Apache/Nginx configurations.
• Comfortable with MySQL/MongoDB administration and scaling strategies.
• Experience designing high-availability/fault-tolerant systems.
• Comfortable working with development teams to understand their pain points and come up with creative solutions.
• Excellent communication skills.
• Service-oriented mentality.
• Great critical thinking skills.
• Ability to quickly adapt to change.

Bonus Points For:

• Python or Go experience.
• Managing GCP hosted environments.
• Previous eCommerce experience.
• Experience going through PCI1 and SOC2 compliance approval processes.
• Start-up and SaaS experience strongly preferred.
• Familiarity with monitoring tools such as Prometheus, Grafana, or New Relic.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field preferred.

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We encourage you to apply if you think this is a role that would make you excited to come into work every day.

About Ordergroove:

Ordergroove powers recurring revenue for the world's largest and most innovative retailers including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships.

Ordergroove’s powerful platform empowers merchants with highly customizable options such as flexible promotions, bundling, and analytics to bolster their bottom line while making customers' lives easier. We recently achieved a milestone year with 152% year over year new business growth, and were rated best-in-class subscription technology by CB Insights and eCommerce Platform of the Year by RetailTech Breakthrough Awards.

Our company values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes.

With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings.

At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO and a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day!

At Ordergroove, we want to hire, develop and retain the best talent, making Ordergroove a top destination to grow your career.

The pay transparency law is a way of narrowing the gender pay gap and fostering an engaged and positive working environment.  It is also a way to share what we think is a reasonable, equitable and competitive compensation structure for the roles on our team.

The total compensation range for this role starts at $175,000.