Director of Sales Operations

Director of Sales Operations

Who we are:

AMOpportunities is the pioneer of CTaaS, Clinical-Training-as-a-Service, and the preferred clinical training provider for healthcare trainees worldwide. Our platform provides a comprehensive solution to clinical training capacity and access issues. Through our software and services, hospitals can earn revenue and attract new talent without expending additional resources. Educational institutions can benefit from our software and services too with guaranteed U.S. training which meets their unique curriculum requirements and allows for expanded student enrollment.

The creation of this unique software and our services is inspired by the growing global shortages of healthcare professionals. We’re changing the future by providing a learning model that empowers healthcare trainees to learn and work anywhere. Over 3,200 medical trainees have benefited from our 250+ clinical experiences. We’re breaking down traditional borders and building the future of healthcare education. 

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. AMOpportunities encourages you to apply even if you do not meet all listed qualifications. We look forward to your application. 

About the position:

The Director of Sales Operations will play a critical role in optimizing and evolving sales processes end to end. Reporting to the CFO and collaborating closely with the VP of Sales, VP of Clinical Education / Business Development, and President, this role will oversee sales tools, systems, and processes to drive efficiency and effectiveness across the organization. 

Key responsibilities include designing and implementing Sales and Business Development compensation structures, establishing and optimizing processes for contracting and deal execution, and ensuring thorough documentation to support proper sales execution. This role will also be responsible for developing and implementing training programs to enhance the performance and alignment of the sales and business development teams with company objectives. 

Combining technical expertise with strategic oversight, this position will focus on aligning sales processes with company goals. A key priority will be leveraging HubSpot and CRM workflows to support the sales team, maintain data integrity, and provide actionable insights that drive strategic decision-making. The ideal candidate will bring deep expertise in sales operations, CRM management, analytics, and process optimization, with a passion for improving sales processes and ensuring seamless operational and financial execution. 

While this position can be fully remote, we are looking for candidates to be residents of Illinois, Ohio, Michigan, Indiana, New York, Florida, or Alabama only.

Essential Functions: 

• CRM Administration and Optimization 

  • Manage and optimize HubSpot CRM to support the sales team and ensure accurate tracking of all sales activities and pipelines

  • Oversee the integration of new tools and data sources into HubSpot 

  • Develop and conduct HubSpot training and best practices for sales operations 

• Sales Process Management 

  • Evaluate, refine, and document sales processes to improve efficiency and alignment with organizational goals 

  • Monitor and enforce adherence to established sales processes

• Data Analysis and Reporting 

  • Generate and analyze sales performance metrics and dashboards to provide insights and drive decision-making 

  • Collaborate with leadership to forecast sales and track key performance indicators (KPIs) 

• Collaboration with Sales Team 

  • Provide operational support to the sales team, ensuring tools and processes meet their needs

  • Develop and implement training sessions for sales and business development team training

• Pipeline Management 

  • Ensure consistent management and monitoring of sales pipelines to identify opportunities, bottlenecks, and risks

  • Develop strategies to shorten the sales cycle and increase win rates 

• Cross-Functional Coordination 

  • Work closely with marketing, customer success, and product teams to align strategies and share insights 

  • Coordinate and align CRM and processes with key operations, human resources and finance, including but not limited to, commission planning and execution, billing / invoicing via CRM data hygiene and accuracy, annual budget / quota planning, etc 

  • Sales and business development compensation design and implementation 

• Process Improvement and Innovation 

  • Identify areas of improvement in the sales process and implement innovative solutions 

  • Establish and build processes around contracting and deal execution 

  • Stay updated on industry trends and HubSpot advancements to ensure the team leverages cutting-edge tools and strategies
• Other duties as assigned 

Education/Experience/Skills:

• Education 

  • Bachelor’s degree in Business, Marketing, or related field 

• Experience 

  • Minimum 3-5 years of experience in sales operations, with specific expertise in using HubSpot or Salesforce CRM (HubSpot preferred) 

  • Experience in CRM management including reporting and analytics and CRM hygiene 

  • Experience in the Healthcare EdTech or related industries is a strong plus 

• Skills and Competencies 

  • Persuasive verbal, written and interpersonal skills 

  • Outstanding listening skills and attention to detail

  • Proficient in HubSpot or Salesforce, including workflows, reporting, and pipeline management (HubSpot certifications are a plus) 

  • Analytical mindset, ability to be self-sufficient with data analysis and to translate data into actionable insights 

  • Exceptional communication skills 

  • Ability to work collaboratively across teams and manage multiple priorities 

  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) 

  • Familiarity with sales forecasting and territory planning tools 

  • Quick learner with the ability to work both independently and collaboratively 

  • Self-starter and results-oriented with the ability to focus on and meet deadlines

  • Exceptional time-management, organizational skills, and the ability to prioritize multiple tasks

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What You Gain:

• Competitive base salary of $100,000 to $120,000 annually
• Comprehensive Benefits Program: Medical, Dental, Vision, 401k, Tax Exempt Student Loan Repayment, and Commuter Benefits
• A mission-driven work environment committed to a spirit of support, growth, and achievement
• Performance-based career growth opportunities
• A front-row seat for the exponential growth of a booming education tech company
• Work/life balance

Equal Opportunity Employer

 At AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.

Due to the unprecedented situation of COVID-19, AMOpportunites has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day to day. Please consider that our roles are hybrid with options to work remotely or in-office following the guidance of local health authorities and the CDC.