Director, Sales Commission Operations

Job Description

Zendesk is looking for an experienced Incentive Compensation expert to join our GTM Finance team supporting sales compensation management, implementation, administration   and reporting of 1800+ sales, marketing and customer success payees.  Be a true business partner to Finance, HR, Sales, Sales Operations and Revenue Operations by bringing efficiencies to our existing comp processes and drive key corporate objectives through effective sales compensation plan management.  Be a subject-matter-expert on sales compensation mechanics and reporting ensuring timely and accurate crediting, comp calculations and payouts.

Job Responsibilities:

• Lead the team responsible for the monthly administration of sales compensation plans, including reviewing monthly accruals and payments for our sales and services organization within established timelines around month end financial close and payroll deadlines.

• Reporting on a monthly/quarterly basis commissions trends/analysis to cross-functional leadership teams. 

• Oversee and collaborate with the systems team, Data team and rest of the compensation team to ensure configuration of all plans and all plan elements are optimized and properly operating in our SPM tool, Xactly

• Manage and own sales compensation plan administration. Establishes sales compensation program rules, policies and Terms & Conditions

• Review and audits of crediting and commissions, managing tickets;  payroll processing and assisting broader team in monthly/quarterly close process

• Drive resolutions that will minimize/eliminate manual processes during the plan payout and administration.

• Evaluate opportunities to decrease redundancies and improve efficiencies in processing in order to optimize the compensation administration. 

• Identifying use cases for Zendesk's AI tools to improve operational efficiency and reporting. 

• Develop and document procedures to streamline sales compensation processes and ensure compliance with regulatory requirements.

• Maintains and challenges monthly and quarterly processes to ensure appropriate controls are in place to support month end accruals

Job Requirements:

• 7+ Years’ experience managing commissions processing, administration and systems for subscription based business

• Ability to build partnerships and influence in a matrix organization

• Demonstrated management style best defined as a “Player/Coach”

• Ability to multi-task and work independently with minimal direction from management in a dynamic fast-paced environment

• Excellent verbal and written communication skills with the ability to quickly summarize data findings and effectively communicate results to management

• Superior Excel/Google sheets skills

• Experience using Salesforce.com and commissions tools like Xactly or Callidus

• Excel at multi-tasking, can work independently, thrives in a dynamic, fast-paced environment

The US annualized base salary range for this position is $190,000.00-$284,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.