About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
One of Sydney's most luxurious hotel brands, Four Seasons Hotel Sydney is looking for a dynamic Director of Rooms to lead our Rooms Division, driving both strategic direction and operational excellence. This role is integral to shaping guest experiences, optimizing performance, and fostering team growth.
The role balances the critical importance of strategic high level leadership with the day to day management of the operation, by developing and engaging the team, monitoring standards, problem solving and delivering results for the business, from a people, product and profit perspective.
Reporting to the Hotel Manager, the DOR role is responsible for all operational, financial and people related matters in Rooms Division, leading Front Office, Housekeeping, Executive Lounge, Concierge and Guest Services.
About The Role:
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Collaborate with the Executive Leadership Team to set strategic and operational direction.
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Provide leadership, coaching, and feedback, ensuring succession planning and development for Rooms Division managers and future leaders.
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Oversee the selection, training, and evaluation of team members to maintain service excellence.
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Drive performance and efficiency by setting benchmarks, improving processes, and optimizing resources.
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Cultivate strong relationships with guests, VIPs, and long-stay visitors, maintaining a visible presence in operations.
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Partner with the Commercial Division to execute revenue strategies, including suite upselling.
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Manage labour and operational costs through effective scheduling, budgeting, and inventory control.
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Oversee contracts and outsourced services, ensuring quality and cost-effectiveness.
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Lead and complete projects independently or collaboratively, responding to business needs and maximizing opportunities.
About You
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An authentic and inspiring leadership style—strategic yet deeply engaging, guiding teams with purpose
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The ability to prioritise, organise and lead with a resilient mindset, in a fast-paced, evolving environment
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Extensive leadership experience in Rooms Division within a luxury 5-star setting, combining high-volume operational management with a passion for exceptional service and guest experience.
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Exceptional communication and relationship building skills (at all levels), with a track record of mentoring and developing high-performing teams.
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Excellent financial acumen and experience managing budgets and revenue strategies.
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An understanding of luxury, with an eye for detail and guest-centric approach, to support the consistent delivery of exceptional Guest Experiences
To thrive in this role, the ideal candidate will have an exceptional eye for detail, a thirst for multi-tasking and a hunger for results, by cultivating a constructive, collaborative and performance driven team culture.
Key Benefits
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Experience a globally recognised culture of connection, craftsmanship and character, based on a fundamental belief in the power of people.
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Complimentary stays at Four Seasons worldwide
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Executive level incentive plans, health plans and insurance plans.
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Development opportunities including attending conferences and learning events
If you feel this is the role for you we would love to hear from you!
We thank you in advance for your application, only successful applicants will be contacted.
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
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