Director of RIA Operations

About Earned Wealth

Earned is a tax-smart financial services firm dedicated to serving doctors, their families, and their practices. Our goal is to be the only financial partner doctors need by seamlessly integrating personal and practice-based solutions to maximize their wealth potential and drive better financial outcomes.

What sets Earned apart is our strategic growth model. We have secured $200M to fuel an aggressive M&A strategy, acquiring and integrating best-in-class financial services firms to expand our capabilities and accelerate our vision. Backed by leading investors—including Summit Partners, Silversmith Capital, Juxtapose, Hudson Structured, and Breyer Capital—we are rapidly scaling to redefine financial services for medical professionals.

Our technology-driven approach, supported by fiduciary experts and modern tax-smart tools, ensures clients have a clear, real-time view of their financial trajectory through our iOS app and beyond.

Join us as we build the future of financial services for doctors—faster, smarter, and at scale.

The Director of RIA Operations will be responsible for overseeing the day-to-day wealth management operations of Earned Wealth, ensuring that our services are delivered efficiently and effectively. This leadership role requires a strategic thinker who can implement operational improvements, manage compliance and regulatory requirements, and foster a culture of continuous improvement within the organization. The ideal candidate will have a strong background in financial services, exceptional leadership skills, and a passion for client success. This role will report into the Chief Wealth Officer. 

Key Responsibilities:

• Oversee all wealth management operational functions, including billing, account maintenance, trade execution, reporting, and technology integration

• Lead and mentor the wealth management operations team, fostering a culture of accountability, teamwork, and professional development

• Manage day-to-day activities of our key vendors across our wealth management technologies, specifically our custodian(s), portfolio accounting platform, and our CRM

• Develop, document, and implement operational strategies that align with the overall goals of Earned Wealth, enhancing efficiency and client satisfaction

• Lead client billing activities, including revenue reporting to support monthly close in collaboration with accounting team and audit processes to ensure accurate billing

• Ensure compliance with industry regulations and best practices, maintaining up-to-date knowledge of SEC regulations

• Collaborate with senior management to set performance goals and monitor progress, making adjustments as necessary to achieve targets

• Analyze operational performance metrics and identify areas for improvement to optimize workflows and reduce costs

• Coordinate with wealth advisors and the client service team to support client service initiatives, ensuring timely and effective communication with clients

• Prepare reports and presentations for senior management, highlighting operational performance and strategic initiatives

Key Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field

• 3-5 years of wealth management operations experience with a least 3 years of operations management experience within preferably a registered investment advisory firm

• Proven track record of developing and implementing successful operational strategies that drive efficiency and enhance client service

• Passion for building a better wealth management experience

• Working knowledge of Fidelity Wealthscape, Schwab, Orion, Salesforce, and AdvicePay is preferred

• Strong understanding of investment products, regulatory requirements, and compliance issues within the financial services sector

• Exceptional leadership and team management skills, with the ability to motivate and inspire staff

• Excellent analytical and problem-solving abilities, with a focus on data-driven decision-making

• Strong communication and interpersonal skills, with the ability to build relationships with clients, team members, and stakeholders

Benefits

• An attractive total compensation package

• Employer-sponsored health insurance (medical, dental, vision)

• 401k + 5% match