First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.
Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.
And today, there’s over 1000 of us in multiple locations across the UK, Ireland, Spain, and Italy.
Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turn transactions into meaningful relationships.
We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.
The Role...
The Director of Revenue Strategy & Operations is responsible for strategic planning, business analytics and sales operations to maximise the performance of the revenue organisation. The role involves working closely with Sales, Partnerships, Marketing, Finance and Product teams to develop integrated plans, set performance metrics and targets for each of our channels, deliver strategic programs and optimise processes to drive scalable revenue growth and operational efficiency. This role is critical for Dojo to achieve its ambitious growth targets and to rapidly scale our revenue operations in the UK and our new European markets.
What you will do…
- Lead strategic planning, goal setting and execution for the revenue organisation, partnering closely with Finance, revenue/GTM leaders, product and operations teams
- Define the company’s channel strategy and operating model across payment consultants, ISVs/ resellers, direct sales and account management across segments, and across all markets
- Set performance metrics and targets for each channel and GTM team, and design incentive structures to help achieve these targets
- Oversee a business analytics function that develops and tracks key performance metrics related to topline growth, unit economics, pipeline health, conversion efficiency, sales productivity and customer retention. Partner with Finance on revenue reporting and reconciliation.
- Establish and maintain operating cadence and rigour across all channels and GTM teams (including forecasting models) to ensure the health of the business on achieving growth and efficiency targets
- Optimise our sales processes to maximize sales productivity and reduce sales cycle times. Lead/support the delivery of impactful revenue enablement programs with the Revenue Enablement team
- Establish processes to minimise channel conflict through a combination of better deal registration processes and re-designed incentive structures
- Scope and deliver strategic and operational initiatives that maximise revenue growth and operational efficiency, in partnership with cross-functional teams
- Own the strategy around our sales technology stack and drive effective adoption of Salesforce, in partnership with the Enterprise Technology and Enablement teams
- Lead and mentor a high-performing team of business analysts, strategy & operations leads and program managers, fostering a culture of data-driven decision-making and continuous improvement.
What you will bring…
- Bachelor degree in business, finance, engineering or a related quantitative field. MBA a plus.
- Extensive experience leading business strategy, business analytics, sales and revenue operations in a fast growing fintech, SaaS or B2B technology company. Payments industry experience is a plus.
- Proven track record of building and scaling revenue operations teams in a high-growth, multi-country, multi-channel environment, covering various customer segments (from SMB to large enterprises)
- Expert understanding of B2B sales operations, revenue planning and forecasting models, including all the levers that drive revenue and efficiency across GTM teams (sales, marketing, partnerships, pipeline, customer retention, etc.)
- Advanced analytical skills. Ability to oversee complex analytics and modelling leveraging multiple data sources, and to communicate insights effectively to senior and non-technical audiences
- Experience in leading large scale strategic and operational programs, aligning multiple departments to drive revenue growth.
- Demonstrated success in developing revenue forecasting models and improving sales efficiency through process optimisation and technology.
- Advanced proficiency in Excel, Google Suite, Salesforce and business intelligence tools (e.g. Looker, Tableau)
- Exceptional communication skills including verbal, written and presentation skills
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
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Top Skills
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
