Director, Replenishment & Cross Docking (Taiwan)
Company Introduction:
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position:
In this role you will be responsible for the Taiwan fulfillment replenishment and cross docking, while also ensuring a safe environment with scalable processes and operations.
You will be responsible for all replenishment, cross docking and operations objectives for the entire fulfillment centers. Responsibilities include managing and leading an operation team, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth Distribution Center. Excellent communication skills with all levels of management and staff will be essential. This role is based in Taipei, Taiwan.
What You Will Do:
- Leading the replenishment and cross docking team.
- Design and implantation of new processes and procedures.
- Drive scalable process improvements.
- Build and manage internal relationships at a senior level, including with Operations and other units.
- Develop and execute action plans for increasing quality, accuracy and service satisfaction.
- Maintains receiving, warehousing, and distribution operations by initiating, coordinating program, operational, and personnel policies and procedures.
- Maintain high quality condition of warehouse by planning and implementing new design layouts, inspecting equipment, issuing work orders for repair and requisitions for replacement.
- Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
Essential Qualifications:
- Bachelor’s degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field.
- 10+ years of direct operations experience in a manufacturing, production or distribution environment.
- Demonstrated experience in supply chain operations leading and owning cross-functional programs.
- Experience with performance metrics, process improvement and Lean techniques.
- Experience with the full staffing life cycle, including interviewing, hiring, performance management, promotions and terminations.
- High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
- Ability to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired.
- Ability to clearly communicate data insights to others.
- Candidates must be flexible to work based on business demands.
Top Skills
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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