About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Role Summary:
The Director, Supply Chain Quality – Performance Line will report into the VP, Quality and is responsible for leading the strategic direction of supplier quality assurance and compliance programs across the organization’s global supply chain. This role involves close collaboration with key stakeholders to ensure regulatory compliance (ISO 9001/13485, FDA), drive continuous improvement in supplier quality performance, and implement risk management processes. As part of a high-growth company, this role offers significant opportunities for professional development through the implementation of innovative quality strategies and by taking on increasingly complex and impactful projects. The ideal candidate will thrive in a dynamic environment, embracing the challenge of scaling quality and compliance efforts in alignment with the company's growth journey.
What You’ll Do
- Accomplishes quality assurance objectives by leading ISO/FDA trainings for supply chain, coaching and communicating ISO 9001and 13485 requirements and expectations to suppliers; planning, monitoring, appraising, and reviewing supplier contributions; enforcing quality management system policies and procedures with suppliers.
- Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing supplier action plans; implementing productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
- Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Develops supply chain (performance line) quality assurance plans by conducting risk/hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring and updating quality procedures, supplier corrective actions, and verification procedures; monitoring inventories.
- Validates quality processes by establishing performance line supplier specifications and quality attributes; Documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
- Maintains and improves quality by participation/completing compliance and surveillance audits of new or existing supplier(s); investigating customer complaints; collaborating with product owners and other quality members to develop new procedures and processes.
- Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, product returns, recalls, and corrective actions.
- Updates job knowledge by studying trends in and developments in supply chain and quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Tactical
- Analyze current return process and return metrics; engage with quality team to build out short, mid, and long-term improvement plans.
- Work with business groups to implement improvements in customer and supplier returns process.
- Work with quality & supply chain teams to create and implement supplier vetting, corrective action and quality measurement program.
- Develop and provide supplier performance scoring quarterly; identify top/low performing (200 SKUs) suppliers monthly.
- Work with quality team in managing internal/external (Quality Assurance Bulletins).
- Conduct supplier self-assessments (Performance line & top suppliers) every 3 years.
Sample Metrics
- PartsSource RTN %
- Vendor quality RTN %
- Salvaged RTN %
- Day Outstanding
- Customer Survey
- Customer Complaints
What You’ll Bring
- Degree: BS/BA in computer science, engineering, or a related discipline.
- Experience: A minimum of 7 years of supplier quality assurance experience, with at least 3 years in a lead role or management position.
- Midwest Location: Based in the Midwest (MN preferred), with a willingness to travel approximately 30% of the time to other locations.
Who We Want to Meet
- Purpose-driven and focused on understanding customer challenges, advocating for PartsSource.
- Strong analytical skills and experience with implementation and administration of Supplier Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria.
- Data-driven decision-maker who challenges the norm and embraces timely solutions.
- Collaborative team player who builds trust and drives results with leadership.
- Adaptable and committed to continuous improvement, learning from mistakes and evolving processes.
- Excellent problem solving, interpersonal communication and project management skills a must.
- Strong leadership skills that inspire team confidence and respect while motivating team members in creative effective manner.
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.
In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.
-
Read more about us here:
- PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
- PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
- WSJ: Bain Capital Private Equity Scoops Up PartsSource
- PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List
PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.
Legal authorization to work in the U.S. is required.
Top Skills
What We Do
PartsSource is the leading evidence-based B2B vertical marketplace and supply chain software platform used by the healthcare provider and supplier ecosystem to improve essential clinical operations, staff productivity, costs, asset uptime and supply chain resiliency. Today we help more than 5,000 member hospitals and more than 15,000 clinical sites achieve sustainable savings and efficiencies.
As healthcare’s leading source of the knowledge, processes and components – we can transform your supply chain, the way you work and most importantly, ensure healthcare is always available. In addition to automating the highly complex workflow associated with procurement and vendor management, our team can work with you to identify new opportunities for efficiencies and improved availability, so that your healthcare is always on
