Summary:
We are looking for a Director of Programmatic Customer Support to lead the servicing and growth of third-party curation (3PC) partnerships. This role is pivotal in ensuring the success of partnerships across a variety of programmatic stakeholders, including Curation-as-a-Service (CaaS) providers, Tier 1 agencies, independent agencies, supply-side partners, retail media networks (RMN), commerce media networks (CMN), ad networks, data providers, and data exchanges.
The ideal candidate will bring deep expertise in the AdTech space, with experience at a curation platform and a proven ability to foster relationships, solve complex issues, and drive partnership growth.
Key Responsibilities:
- Serve as the primary point of contact for 3PC partners, providing high-level support to ensure satisfaction and long-term success.
- Develop and execute strategies to grow and strengthen partnerships across diverse stakeholders, including agencies, supply-side partners, and data providers.
- Collaborate with internal teams to address partner needs and implement tailored solutions.
- Provide expert guidance and proactive support to partners to maximize their programmatic campaign performance.
- Stay current with trends in the AdTech ecosystem to anticipate partner needs and identify growth opportunities.
- Act as a trusted advisor for partners, leveraging insights to optimize performance and deliver value.
- Lead initiatives to onboard new 3PC partners, ensuring seamless integration and alignment with business ob
Qualifications:
- Extensive experience in programmatic advertising, with experience at a curation platform.
- Proven success in managing and growing relationships with third-party partners, particularly in the programmatic ecosystem.
- Deep understanding of curation partnerships and their components, including CaaS, agencies, RMN/CMN, and data providers.
- Exceptional problem-solving and relationship-building skills.
- Ability to work cross-functionally and collaboratively in a dynamic, fast-paced environment.
- Strong communication skills, with the ability to convey complex ideas clearly and effectively.
- A proactive, customer-focused mindset with a passion for delivering value and driving growth.
Top Skills
What the Team is Saying
What We Do
As a leading independent ad tech platform, we provide brand and privacy-safe solutions that empower our clients to achieve maximum results. We offer the market an independent ad server, SSP, buyer tools, media services, and more.
This combination of engineering excellence and client expertise helps us serve the interests of both the supply-side and the demand-side with equal professionalism and technical sophistication.
And, as we work toward fulfilling on the promise of advertising technology, we also keep the consumer and their rights in mind in all we do
Our objective? Disrupt the digital advertising industry through high-performance solutions, innovative formats, and exceptional quality.
Our pride? A global and diverse team that flourishes through a corporate culture advocating ownership and who live through three essential values: Be brave, Be thoughtful, Be together.
Why Work With Us
Accelerate your career. Our global training events, online training courses, and fantastic people leaders offer unlimited opportunities to develop and grow your career.
Take a break. When you work hard we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness activities.
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