Director, Professional Services

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
The Director, Professional Services (Intercompany) is a key leadership position within the Professional Services organization. This role is responsible for managing all aspects of client onboarding, implementation, and post-go-live services with a specialized focus on Blackline's Intercompany Solution. While the primary focus is on the Americas, there is potential for global responsibility as the role evolves.
You will drive operational excellence by ensuring on-time, high-quality deliverables while maintaining exceptional client satisfaction throughout the customer lifecycle. You will have P&L responsibility for a portion of the Professional Services group, overseeing financial performance and delivering against quarterly and annual financial and operational goals.
This leader will lead a team responsible for Blackline's Intercompany solution implementation services to both new and existing customers, as well as supporting partner-led implementations. The Director is accountable for driving consulting utilization, optimizing revenue, and ensuring successful project delivery. The role also involves collaborating with other regional leaders (EMEA and APAC) to align processes and drive global standardization.
This position requires close collaboration with Sales, Client Support, Customer Success, and other internal teams to ensure an integrated and exceptional customer experience.
You'll Get To:

• Provide strategic direction and operational leadership focused on intercompany solution delivery.
• Develop and implement scalable processes and methodologies to drive growth, improve efficiency, and enhance client outcomes.
• Collaborate with global Professional Services leaders in EMEA and APAC to ensure alignment and standardization of intercompany implementation best practices.
• Own P&L responsibility for a portion of the Professional Services group, ensuring achievement of revenue targets and operational KPIs.
• Monitor and support leaders to achieve Professional Services KPIs (time to value, utilization targets, customer satisfaction, delivery quality, etc.).
• Prepare the team to handle complex intercompany deployments while optimizing for efficiency on less complex engagements.
• Act as the final escalation point for project issues, providing expertise and defining recovery plans as needed.
• Ensure successful delivery of intercompany solution implementations and follow-on service engagements, meeting and exceeding client expectations.
• Align with the Partner ecosystem to develop high-quality, scalable service offerings that embrace our delivery methodology and enhance capacity.
• Collaborate with Sales to refine and expand service offerings and proactively engage with clients to drive successful outcomes.
• Partner with Sales, Client Support, Customer Success, and Product Management to ensure alignment on client needs and business objectives.
• Work with external partners to expand delivery capacity and maintain consistent service quality.
• Contribute to strategic initiatives that enhance customer experience and drive the adoption of Blackline's intercompany solutions.

What You'll Bring:
Years of Experience in Related Field: 10 years of management experience (staff and budget responsibility); 10 years of experience in SaaS industry; 10 years of experience in a services delivery function with a global enterprise software solutions company
Education: Bachelor's degree in a related field or equivalent work experience
Technical/Specialized Knowledge, Skills, and Abilities:

• Extensive experience of ERP and/or financial systems deployments
• Knowledge of project management software such as Certinia PSA
• Knowledge or experience with CRM tools, such as Salesforce

Other:

• Demonstrated strategic thinker with a track record of scaling and profitably growing a professional services business focused on predictable implementation.
• Proven ability to drive organizational change and align teams to meet corporate and departmental objectives.
• Ability to scale a professional services organization to meet aggressive annual growth targets.
• Strong leadership abilities to motivate and manage a team of managers and individual contributors.
• Excellent communication skills, including the ability to present to C-level executives and external clients.
• Proven negotiation skills and the ability to manage multiple complex projects while meeting deadlines.
• Experience scoping and estimating project efforts, documenting solutions in Statements of Work (SOWs), and presenting to customers.

We're Even More Excited If You Have:

• Large consulting firm experience preferred.
• CPA preferred, or similar accounting certification.

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $213,000.00 - USD $218,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
Accommodations:
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.