Director of Product

We are building a team of trailblazers, who embody growth, impact, and excellence.

Job Description

What does Reliability mean to you? For Pinnacle, reliability means our customers can trust that their facilities operate when and how they are supposed to. With a focus on data, Pinnacle drives to increase safety, efficiency, and evolve facilities to an optimized state through reliability. Pinnacle serves a variety of Industries, including:
• Oil & Gas
• Food & Beverage
• Specialty & Petrochemical
• Pharmaceutical
• Mining
• Agriculture & Fertilizer
• Lumber
• Water & Wastewater
Rooted in exploration, we constantly seek innovative ways to enhance industrial reliability. By fostering team development and embracing growth, we deliver added value to customers, creating a lasting global impact. This commitment drives us to cultivate bold future leaders, continuously reshaping the understanding of reliability.
Innovation resides at the heart of our core values—excellence, impact, and growth—propelling us toward our vision.
Why Advance Your Career at Pinnacle?
Our people are our driving force, vital in realizing our goal of a more reliable world. We prioritize fostering professional growth, offering comprehensive onboarding, training, leadership programs, and continuous learning opportunities. At Pinnacle, you'll expand your horizons across disciplines, collaborating with diverse teams, and participating in the development of leading-edge solutions. Curiosity, engagement, and impact are celebrated traits here. We strive for excellence in everything and seek people who share this drive to join our team. Our collaborative work environment encourages employees to develop the tools and techniques that redefine what reliability means to the industry.
Position
Director of Product
Job Summary
The Director of Product is a pivotal, hands-on leadership role responsible for driving the success of Pinnacle's product portfolio by combining deep technical expertise, strategic vision, and strong leadership capabilities. This role requires an in-depth understanding of the math, engineering principles, and technical details behind the products. The Director of Product must also guide and mentor a team of Product Owners, Senior Business Analysts, and Business Analysts. As a working manager, they will actively contribute to product design, development, and execution, ensuring innovative, high-value solutions that align with business objectives and customer needs

Job Duties

• Product Leadership and Strategic Initiatives:
• Own the product roadmap for all products, ensuring alignment with business objectives and customer needs.
• Tie software investment decisions to measurable customer value and returns for the business. Build pricing models and assist in go-to-market strategies to maximize product success.
• Represent the product roadmap to executive leadership, internal stakeholders, and customers to ensure alignment and transparency.
• Evaluate and implement product management best practices, tools, and processes across the organization.
• Hands-On Product Development:
• Collaborate with the team to design and prototype product features and validate them through rigorous testing and customer feedback.
• Partner with Product Owners to refine product backlogs, user stories, and acceptance criteria, ensuring technical feasibility.
• Act as the primary technical expert on all products, with deep knowledge of their engineering, math, and functional principles.
• Work directly with teams to develop and validate mathematical and engineering models integral to the products.
• Team Leadership:
• Hire, mentor, and lead a team of Product Owners and Business Analysts, fostering a culture of excellence and accountability.
• Actively participate in team problem-solving and decision-making to remove roadblocks and ensure project success.
• Cross-Functional Collaboration:
• Work closely with R&D, Engineering, Marketing, and Sales teams to align product development with business priorities and market needs.
• Develop and maintain technical documentation, sales collateral, and educational materials to support internal and external stakeholders.
• Customer-Centric Focus:
• Gather feedback directly from customers to shape the product roadmap and prioritize features that address real-world problems.
• Ensure consistent delivery of value by validating that all products meet customer needs and maintain high-quality standards.

Accountabilities/Results/Success for this role   

• Delivery of high-value products on time and within scope.
• Effective mentorship and development of the Product Team.
• Expert-level knowledge of all products, including underlying technical, engineering, and mathematical principles.
• Positive stakeholder and customer feedback on product quality and team collaboration.
• Measurable improvement in product adoption, user satisfaction, and market impact.

Measures

Targets (meets expectations)

Percentage of roadmap delivered per quarter

85%

Average time to resolve product issues

<48 hours

Required Qualifications/Skills/Competencies

• Bachelor’s or master’s degree in engineering, Computer Science, or a related technical field.
• Minimum of 7+ years as a Product Manager or Director in a SaaS or B2B environment.
• Proven track record in hands-on product development and technical problem-solving.
• Advanced knowledge of Agile/Scrum practices and product lifecycle management.
• Expertise in SQL and Python, with the ability to analyze complex datasets and develop scripts to support product innovation.
• Strong understanding of engineering and mathematical principles related to the product domain.

Preferred Qualifications/Software knowledge

• Experience in the energy sector or other industrial settings.
• Familiarity with advanced mathematical and statistical principles used in the product portfolio.
• Certified Scrum Master (PSM I) or Scrum Product Owner (PSPO I).

Equipment and Software Knowledge

• Azure DevOps, Power BI, and relevant analytics tools.
• Proficiency in Python and SQL for data analysis and modeling.
• Microsoft Office Suite (Word, Excel, PowerPoint).
• Engineering tools relevant to the product domain; regression analysis, graph theory, Bayesian statistics and machine learning

Benefits

The Complete You

• Health, vision, and dental insurance, life insurance, 401(k) matching, paid time off (PTO), nine paid holidays, 8 hours of volunteer paid time off (VPTO), and maternity and parental leave. 

Campus Perks

• Onsite gym with full amenities, walking workstations, free parking, mini mart/snack machines, gourmet coffee machines, multiple indoor and outdoor collaboration areas, huddle rooms, deep workspaces, and lactation facilities.

Company Celebrations 

• Quarterly town hall and fellowships, length of service awards where employees receive additional paid time off and bonuses to cover travel expenses for anniversary milestone trips (5, 10, and 15 years). 

Empowering You for Success

• Opportunity to participate in customer-focused project management groups (PODs) that help facilitate collaboration and project support, access to company technology stack of Microsoft Office 365 Suite and MS Teams, comprehensive onboarding, on-demand training, regular lunch and learns, supervisor and accountability training, leadership development programs, continuous learning opportunities, and more.

About Pinnacle

Headquartered in Pasadena, Texas, Pinnacle is focused on helping industrial facilities improve reliability performance, resulting in increased production, optimized spend, and improved process safety and environmental impact. Pinnacle bridges the gap between data and reliability decisions by combining reliability engineering expertise with data science and technology. Pinnacle is privately held and has been consistently recognized for its growth by Inc. Magazine, the Houston Business Journal, and more. 

Working Environment  

• Conditions may include working inside and/or outside.  May work around office machinery with moving parts and moving objects.  Working near radiant and electrical energy.  Working closely with others or working alone.  Working extended or irregular hours and travelling by all possible modes of transportation.

Physical Job Requirements

• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth.

Tools and PPE Requirements

• Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone. 

Limitations and Disclaimer

This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.

The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.

This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.

Visa Sponsorship: Employment eligibility to work with Pinnacle in the U.S. is required. This employer will not sponsor any applicants for the following work visa in this job category:  H-1B - Cap Subject (Change of Status or Consular Notification).  Note that an H-1B Change of Employer is generally not considered to be Cap Subject.

Pinnacle participates in E-Verify, a federal government system used to verify employment authorization and social security number of each new employee.