GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.
Summary
We are seeking a strategic and results-driven Head of Product Operations to drive operational excellence across our product organization. In this role, you will be responsible for streamlining processes, improving collaboration, and ensuring data-driven decision-making to enhance product development, delivery, and performance. You will work closely with product managers, designers, data analysts, engineers, and cross-functional teams to optimize the product development lifecycle and ensure we are delivering high-value products to our customers at scale.
Job Responsibilities
- Optimize product team process and tools to ensure that best practices and business processes are consistent, well understood across the organization, and result in measurable impact toward team and company goals.
- Alongside engineering leadership, own and facilitate product development best practices (i.e. design and planning processes, roadmapping) across the product organization that are aligned to software development lifecycle best practices.
- Champion a customer-first and data-driven mindset across the product organization.
- Lead, develop, and mentor a high-performing team of individuals specialized in UI/UX research and design, data analysis, data operations, and customer insights; foster a culture of both individual ownership and collaboration across the team.
- Collaborate with key stakeholders across the company, bringing together diverse perspectives from leadership, commercial, operations, PMO, medical affairs, and technology to drive alignment on product team workflows, communication, and collaboration.
Education, Experience, and Skills
- 10+ years of experience in product management, ideally in a regulated industry, with at least 3 years in a leadership role.
- Proven experience incorporating design, voice of customer, and data into product development process.
- Strong strategic thinking, analytical, and problem-solving abilities, with a focus on delivering measurable results.
- Strong operational leadership - demonstrated experience translating industry best practices into efficient and effective team processes.
- Excellent verbal and written communication skills.
- Highly collaborative, with the ability to influence and align stakeholders across functions.
Physical Demands
- Ability to stand and sit for extended periods.
Work Environment
- Remote position; standard working hours between 9am – 5pm across any US time zones.
People Manager: Yes
Pay Transparency, Budgeted Range
$220,396—$275,495 USD
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
Our Culture
At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:
- Be bold in our vision & brave in our execution.
- Communicate directly, with empathy.
- Do what we say we're going to do.
- Be adaptable to change.
- Operate with a bias for action.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
What We Do
GeneDx is focused on delivering personalized, actionable insights that improve health outcomes. We sit at the intersection of diagnostics and data science, pairing decades of genomic expertise with an unmatched ability to interpret clinical data at scale.
Our exome and genome testing is among the best in the industry. We expect that it will be even more advanced in the future with the help of Centrellis®, our innovative health information platform. Powered by millions of medical records, Centrellis® integrates digital tools with artificial intelligence to ingest and synthesize clinical and genomic data.
As a result of our robust test menu, including our exome and genome testing, and the comprehensive insights generated by Centrellis®, we are developing a more complete understanding of complex disease than ever before. This translates to faster diagnosis, more effective treatment plans, and enhanced drug discovery.
Our offerings help a whole spectrum of healthcare partners -- clinicians, researchers, health systems, pharmaceutical companies, and payors -- improve patient experiences and advance population health
