Director, Product Operations

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

Job Description

The Director of Product Operations at Katalon plays a critical role in defining and optimizing how our Product teams operate. This leader will drive process efficiency, cross-functional collaboration, and data-driven decision-making while ensuring seamless execution across teams.

They will oversee the Center of Excellence (CoE), Product Analytics, Technical Writing, and Product Design teams to enhance operational effectiveness, improve insights, and build a scalable knowledge framework that supports Product Management and overall business goals.

Responsibilities include:

Standardized Way of Work & Product Operating Model

• Define and implement a Product Operating Model that enhances efficiency, consistency, and cross-functional collaboration.
• Establish and continuously improve best practices, workflows, and governance models for seamless product execution.

Product Insights & Data Analytics

• Lead Product Analytics to provide data-driven insights into product performance and adoption
• Collaborate with Product, Engineering, and Business teams to drive decision-making based on data

Technical Writing & Knowledge Management

• Oversee Technical Writing to ensure high-quality documentation that improves product adoption, customer onboarding, and user experience.
• Align documentation strategies with Product and Engineering to enhance clarity, usability, and scalability.
• Drive knowledge-sharing initiatives to improve internal understanding of products and features across teams.

Leadership & Cross-Functional Collaboration

• Lead the Technical Writing, Product Design, Product Analytics, and CoE teams in achieving their goals.
• Partner with Product Management and Engineering leadership to drive alignment, remove roadblocks, and optimize execution.
• Act as a strategic partner to the CPO and senior leadership, providing insights and operational strategies to support product success.

• 10+ years of experience in Product Operations, Program Management, or related roles within a SaaS or technology company.

• Proven leadership experience managing cross-functional teams, including Product Analytics, Technical Writing, Product Design, or CoE teams.

• Strong background in process optimization, product execution, and operational excellence.
• Ability to define and implement scalable operating models and drive continuous improvements.
• Strong analytical mindset with experience in product data analytics, reporting, and deriving actionable insights.
• Proven ability to work with Product, Engineering & Business to align on goals and execution.
• Understanding of documentation best practices to enhance product clarity and adoption.
• Experience leading organizational change, process improvements, and implementing best practices across global teams.
• Ability to clearly communicate complex ideas in both Vietnamese and English to senior executives, team members, and cross-functional partners.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.