Director, Product Operations

The Opportunity
Defend the digital world and design the future of security at Rapid7! As cybercriminals become more sophisticated, we need to provide simple, yet powerful solutions to help our customers defend their cloud environments. Are you up for the challenge?
Our team is looking for an experienced Director, Product Operations to lead our growing operations team in the Product organization . This Director will lead and mentor a team of product operation managers and partner with cross-functional teams to deliver impactful customer outcomes.
The Role
In this role, you'll partner with product management, user experience, engineering, and other stakeholders to:

• Reinforce and execute initiatives that support the product strategy, prioritizing projects that improve performance metrics
• Drive cross-functional alignment by enhancing or establishing business systems and processes
• Conduct regular analyses of operational landscape and identify opportunities for improvement
• Determine and support resourcing requirements to meet business goals

A snapshot of the work you'll be doing:
As Director, Product Operations you will report to our Chief Product Officer, and be instrumental in helping us create high functioning product teams across multiple Rapid7 solutions.
You and your team's major areas of impact will be:

• Develop a positive work culture that breeds collaboration, team camaraderie and a high level of accountability in meeting our customer outcomes.
• Develop and implement strategic projects to enable the Product organization to work at speed and scale
• Manage and administer tooling (e.g., Jira, Tableau etc.) to enhance visibility and enable decision making
• Manage and administer the quarterly planning processes for Product
• Establish and manage relationships across functions to enable fluid communications between teams
• Assist the Chief Product Officer with managing the Product budget
• Lead and mentor a team of Product Operations professionals

Qualifications and Traits

• Strong leadership: you lead by example and drive planning and execution of our practice and product strategies, while also working alongside your team on tactical details. You embody servant leadership, and believe success in your role is empowering your team.
• Problem Solving: you solve complex problems by providing simple solutions that can be rapidly implemented at scale.
• Unafraid of ambiguity: you push forward and help the team navigate when the direction seems unclear. You not only lead in defining that direction, but you also help to build up this skill in the product management discipline.
• Relentless collaboration: you naturally build strong partnerships across the organization, and you know how to create consensus, drive alignment, and influence outside your reporting chain.
• Unflappable enthusiasm: you bring yourself every day, and cultivate an environment where continuous learning and disciplined risk taking are supported and encouraged.
• Dynamic adaptability: you roll with changes in priorities, resolve trick situations and look for creative solutions across technology and personnel.
• Detail oriented: you pay attention to specifics and raise accountability with all the teams you work. You are grounded in measurable outcomes that drive the business forward.

The Rest

• We are looking for a candidate that has roughly 8+ years of relevant experience: this includes 4+ years holding roles managing operations managers and/or data/business analysts.
• We don't require cybersecurity experience: it's a great asset, but ultimately we're looking for someone with great operations knowledge that can help us plan and execute on large projects that are mission critical for Rapid7
• We need someone that can travel occasionally, both domestically and internationally: there are team members present across North America and Europe. You'll work directly with team members in Boston, MA; Arlington, VA; Los Angeles, CA; and Belfast, Ireland.

Company Description
Rapid7 (Nasdaq: RPD) is advancing security with visibility, analytics, and automation delivered through our Insight cloud. Our solutions simplify the complex, allowing security teams to work more effectively with IT and development to reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. Over 10,000 customers rely on Rapid7 technology, services, and research to improve security outcomes and securely advance their organization. For more information, visit our website, check out our blog, or follow us on LinkedIn.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.