Director, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management

Overview
Mastercard is committed to fostering inclusive economic growth worldwide, empowering communities at the Base of the Pyramid through the Humanitarian & Development (H&D) team. Our mission is to transform underserved communities by connecting them to essential services in a financially sustainable way. Community Pass, our innovative digital platform, enables financial institutions, technology providers, and development organizations to make a meaningful impact, particularly for smallholder farmers.
Are you passionate about creating positive change for some of the world’s most vulnerable people? Are you ready to use your expertise to drive sustainable social impact with Mastercard? Join H&D to be part of Mastercard’s mission for social impact. Learn more about our work at www.mastercard.com/communitypass
Role
The Director, Product Management, will lead the scaling of the Community Pass platform, focusing on Community Pass Rails & Payments. This position calls for a strategic leader with expertise in product management, commercialization, and performance management.
The key responsibilities:
• Develop a deep understanding of the landscape, needs, pain points, and drivers within the vertical to become the subject matter expert.
• Translate stakeholder insights into a targeted product strategy, aligned with Community Pass (CP) strategic goals and market demands.
• Build and maintain a comprehensive, updated, and fully socialized roadmap that ensures product competitiveness and alignment with CP priorities.
• Identify and document product and solution requirements with high-quality standards, guiding the vertical product through the full Studio process as needed.
• Ensure up-to-date product collateral, including template legal agreements, pricing manuals, and customer-facing documentation.
• Develop and execute a go-to-market strategy, collaborating with non-traditional partners and supporting sales colleagues in partner discussions.
• Define a sustainable commercial model, including business case and pricing, that supports all stakeholders and adapts to the evolving GTM approach and product landscape.
• Drive commercialization readiness, articulating business opportunities, revenue drivers, and profit and loss (P&L) considerations.
• Partner with the Humanitarian & Development platforms team to define and deliver robust product requirements with the support of O&T resources, enhancing both the vertical product and the broader Community Pass platform.
• Lead continuous product improvement, delivering customer value by addressing pain points and ensuring product relevance.
• Monitor the commercial model’s effectiveness and refresh it as the vertical product and GTM strategies evolve, ensuring the product’s long-term sustainability and growth
All About You
• Passionate about transforming lives at the Base of the Pyramid consumers, with an ability to uncover needs and design features to serve this unique segment
• Proven experience launching and scaling new product deployments, with sustainable commercial models
• Ability to engage high level stakeholders and partners in support of sales activities
• Demonstrated ability to work within and across geographic boundaries within a matrix environment, comfortable with fast and fluid environments, good team player and manager
• Experience operating across complex ecosystems and with technology teams is advantageous
• Knowledge of digital tools, and the payments industry a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.