Director, Product Management - Credit Enablement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management - Credit Enablement

Overview
Mastercard is dedicated to inclusive economic growth for all people across the globe. The mandate of Community Pass, a social impact enterprise, is to deliver digital solutions to low-income segments and markets. Community Pass addresses the needs of private, public, and development sector organizations that serve (or seek to serve) these segments. We leverage our digital technology and innovate new business models to digitalize essential services. By digitally including rural and marginalized communities, the Community Pass platform enables service providers to reach these communities more efficiently and effectively. Service providers can include banks, insurance companies, agtechs, fintechs, NGOs, governments, or any other public, private, or development sector organization that seeks to provide a service to an individual or small business in a low-income community. By so doing, we go well beyond Mastercard’s traditional payments remit, and critically, increase our reach to the 1+ billion previously unserved consumers in low-income segments.
Credit Enablement is one the vertical products offered as part of Community Pass. The purpose of the Director, Product Management – Credit Enablement is to support the work for the Credit Enablement product: becoming a sector subject matter expert, understanding competitor offerings and stakeholder needs, developing a product strategy, developing product business requirements, go to market and commercial model and taking the product through the full Studio process to be ready to pilot and scale.
• Are you passionate about transforming lives at the Base of the Pyramid consumers?
• Have you ever brought a product to market, ideally in emerging markets, across multiple geographies and cultures?
• Can you bring structure and rigour to a fast-moving environment beyond Mastercard’s core business?
Role
• Understand landscape, needs, pain points and drivers of stakeholders BOP stakeholders as related to payments to become the subject matter expert
• Refresh Credit Enablement strategy based on this expertise and market insights as needed
• Own continued enhancement of the current Credit Enablement product to deliver value to customers by meeting their needs and solving their pain points
• Oversee identification of product and solution requirements and quality documentation. Take the the Credit Enablement product through full Studio process as required. Ensure roadmap is comprehensive, up to date and fully socialized. Ensure continued product competitiveness
• Partner with the Community Pass Stakeholders to develop robust product requirements that are delivered by O&T resourcing to enhance both the Credit Enablement product and Community Pass platform offering
• Develop go-to-market strategy with non-traditional partners of Mastercard and with Mastercard licensed clients and support sales colleagues in partner discussions
• Own sustainable commercial model including business case and pricing that works for all stakeholders and continue to refresh as the Credit Enablement product and GTM approach evolves
• Ensure comprehensive and up to date product collateral exists including template legal agreements, pricing manuals and customer facing documentation
• Support the sales and partnership effort by engaging stakeholders and partners as the product subject matter expert and clearly articulate product value to both technical and non-technical stakeholders
• Liaise with rest of Community Pass team to develop and deliver the Credit Enablement through partners and markets, and with other business functions across Mastercard
All About You
• Passionate about transforming lives at the Base of the Pyramid consumers, with an ability to uncover needs and design features to serve this unique segment
• Knowledge of payments industry
• Proven experience launching and scaling new product deployments, with sustainable commercial models
• Ability to engage high level stakeholders and partners in support of sales activities
• Demonstrated ability to work within and across geographic boundaries within a matrix environment, comfortable with fast and fluid environments, good team player and manager
• Experience operating across complex ecosystems and with technology teams is advantageous

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.