Director, Process Improvement

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need

The Director, Process Improvement, will lead enterprise-wide initiatives aimed at driving operational excellence, optimizing workflows, and enhancing organizational performance. As a leader in the healthcare industry with a preference for experience in the durable medical equipment (DME) sector, the Director will oversee the development, implementation, and evaluation of process improvement strategies. 

The ideal candidate is a seasoned professional with deep expertise in Lean Six Sigma methodologies, outstanding leadership skills, and a proven track record of driving cross-functional collaboration and sustainable change. This role requires a forward-thinking strategist with the ability to inspire teams, communicate a vision, and execute transformational initiatives in a fast-paced, patient-centered environment.  

What You Will Do

• Develop and oversee a comprehensive process improvement strategy aligned with organizational goals and priorities. 
• Lead end-to-end process reviews, identifying inefficiencies, waste, and opportunities for improvement using Lean Six Sigma tools (DMAIC, SIPOC, FMEA, etc.). 
• Partner with department leaders to design and implement streamlined workflows that enhance productivity and service delivery. 
• Collect, analyze, and interpret operational and performance data to inform decision-making and track the effectiveness of improvement initiatives. 
• Guide teams through the change management process, building stakeholder buy-in and ensuring smooth adoption of new practices. 
• Promote a culture of continuous improvement by mentoring staff, providing Lean Six Sigma training, and cultivating process improvement champions within the organization. 
• Establish and monitor key performance indicators (KPIs) to measure success and provide regular updates to executive leadership. 
• Ensure that all process improvements adhere to industry regulations and internal policies, maintaining the highest standards of quality and efficiency. 
• Manage a portfolio of improvement projects, ensuring they are delivered on time, within scope, and achieve desired outcomes. 
• Stay abreast of industry trends, innovations, and regulatory requirements to drive best-in-class solutions. 

What You Need 

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field (Master’s degree strongly preferred). 
• Minimum of 8-10 years of leadership experience in process improvement, quality management, or operations in the healthcare industry, with a preference for experience in the durable medical equipment (DME) sector. 
• Lean Six Sigma Black Belt certification required. Proven ability to apply advanced tools and methodologies in high-impact initiatives. 
• Proficient in data analysis tools (Excel, Minitab, Tableau, etc.) and project management software (e.g., MS Project, Asana, Trello). 
• Demonstrated success in leading cross-functional teams, driving change, and achieving measurable results. 
• Exceptional analytical skills to assess complex processes, identify trends, and create actionable recommendations. 
• Outstanding verbal and written communication skills, with the ability to present to executive audiences and foster collaboration. 
• Proven ability to manage multiple complex projects simultaneously with a focus on meeting deadlines and delivering results. 
• Commitment to fostering a culture of continuous improvement, efficiency, and innovation.  

 What Sets You Apart

• Strategic Vision: Ability to anticipate future needs and design scalable, forward-thinking solutions. 
• Influence and Collaboration: Skilled at engaging and inspiring stakeholders at all organizational levels. 
• Customer-Centric Approach: Ensures process changes enhance patient/member experience and satisfaction. 
• Resilience: Thrives in a dynamic, fast-paced environment, demonstrating adaptability and a results-driven mindset. 

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.