Director, Pricing Operations

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
This person will be responsible for building and leading Klaviyo's Pricing Operations' function. They will assemble and lead a cross-functional working team to ensure operational readiness for product and pricing launches. The Director of Pricing Operations will identify all required processes, systems and sign offs required to successfully launch new products/pricing. When there are risks/challenges, this person will lead the problem solving to define potential mitigation strategies, associated investment and timing.
In addition the Director of Pricing Operations will be hands-on and lead cross-functional meetings, document decisions & follow-up on actions. This person will manage projects including tracking tasks, issues, system requirements, and risks. Identify product packaging and quoting business requirements and system impacts. Lead in the analysis, design, testing, and implementation of new product configurations.
How you'll have impact:

• Build out the pricing operations function from scratch
• Develop pricing operational processes and sign offs
• Organize execution across 20+ stakeholders
• Communicate progress/updates/risks to executive leadership
• Problem solve/support execution decisions

Who you are:

• 10+ years of general work experience
• SaaS Project management experience, ideally leading new product introductions and/or pricing operationalization
• Energized by cross-functional collaboration
• High level of attention to detail and ability to juggle multiple projects at once
• Ultimate planner
• Capable of communicating concepts clearly and credibly to multiple audiences
• Self-motivated and thrives in a fast-paced environment
• Strong understanding of SaaS business models and go-to-market

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$208,000 - $312,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.